Kaiser Permanente Again Ranks Highest in J.D. Power Member Health Plan Study

ROCKVILLE, Md., March 25, 2015 /PRNewswire-USNewswire/ -- Kaiser Permanente of the Mid-Atlantic States, which serves more than 580,000 members throughout the region, again ranked highest in customer satisfaction for the Mid-Atlantic in the J.D. Power 2015 Member Health Plan Study, the company announced this week.

Kaiser Permanente of the Mid-Atlantic States was recognized as highest ranked along with four other Kaiser Permanente geographic regions, where the national health leader provides care and coverage to approximately 9.6 million members.

Kaiser Permanente's commercial health plans received the highest score in five of the study factors, including information and communication, provider choice, customer service, cost, and coverage and benefits. And, for the seventh consecutive year, Kaiser Permanente has ranked highest in overall member satisfaction in the Mid-Atlantic Region.

"In this time of extraordinary change in health care, we must continue to listen carefully to the voices of our members," said Kim Horn, president, Kaiser Permanente of the Mid-Atlantic States (@KPMidAtlantic). "That is why I am so honored to be part of this important consumer-driven recognition from J.D. Power. We're thrilled to know that people who choose us to provide their health coverage and care are the most satisfied in the Mid-Atlantic Region."

The J.D. Power 2015 Member Health Plan Study measures member satisfaction among 134 health plans in 18 regions throughout the United States by examining the experience of a health plan member in key areas such as: coverage and benefits, cost, provider choice, customer service, information and communication, and claims processing.

"Our Permanente physicians are exceptionally talented clinicians and also acutely aware of the demanding lives our patients lead. That's why our doctors are on the cutting edge of providing the best care in ways that are most convenient for our patients. Our doctors embrace not only face-to-face visits, but also email and telemedicine. We are thrilled that our patients have, once again, declared that Kaiser Permanente provides outstanding service," said Dr. Bernadette Loftus, Associate Executive Director, Mid-Atlantic Permanente Medical Group.

The study reflects the results of a survey that was conducted from November to December 2014 and completed by more than 31,000 members of commercial health plans. Each health plan included in the J.D. Power 2015 Member Health Plan Study was measured on a scale of 1,000 points. Kaiser Permanente of the Mid-Atlantic States earned 762 points, 91-points above the regional average and 79-points more than the next highest ranked health plan.

This member health plan study by J.D. Power is the most recent in a string of accolades given to Kaiser Permanente of the Mid-Atlantic States. In the past year:

• The National Committee for Quality Assurance (NCQA) awarded Kaiser Permanente its highest accreditation status of Excellent, effective through July 2016, for service and clinical quality that meet or exceed NCQA's rigorous requirements for consumer protection and quality improvement.
• According to NCQA's rankings of health plans for 2014, Kaiser Permanente tops the list of health plans in Maryland, Virginia, and the District of Columbia, rising to 13^th overall in the nation.
• Kaiser Permanente's Medicare Plus (Cost) received the highest rating of 5 out of 5 stars overall, based on the following categories:
  • Preventive care
  • Chronic care
  • Prescription drug services
  • Customer service
  • Member satisfaction

To hear real members describe how Kaiser Permanente's model works for them, visit Kaiser Permanente's Care Stories website.

Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. received the highest numerical score among commercial health plans in the Mid-Atlantic region (VA, MD, D.C.) in the proprietary J.D. Power 2009-2015 U.S. Member Health Plan Studies. Study based on 31,543 total member responses, measuring six plans in the mid-atlantic region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed November-December 2014. Your experiences may vary. Visit jdpower.com.

About Kaiser Permanente of the Mid-Atlantic States
Kaiser Permanente of the Mid-Atlantic States region, headquartered in Rockville, Maryland, provides and coordinates complete health care services for more than 580,000 members through 29 medical centers in Maryland, Virginia, and Washington, D.C. Founded in 1980, Kaiser Permanente of the Mid-Atlantic States is a total health organization comprising Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., and the Mid-Atlantic Permanente Medical Group, P.C., an independent medical group that features more than 1,000 physicians. Kaiser Permanente of the Mid-Atlantic States was ranked in the nation's 20 top commercial health plans and 10 top Medicare health plans — and the No. 1 Commercial and Medicare plan for Maryland, Virginia, and Washington, D.C. — by "NCQA Health Insurance Plan Rankings 2014-2015 Private." For more information about Kaiser Permanente of the Mid-Atlantic States, visit kp.org or follow us on Twitter, twitter.com/KPMidAtlantic.

SOURCE Kaiser Permanente of the Mid-Atlantic States

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