John Hancock Retirement Plan Services Forms Experienced Leadership Team to Enhance Delivery of Service and Recordkeeping to Large Plan Clients

BOSTON, Nov. 21, 2017 /PRNewswire/ -- John Hancock Retirement Plan Services (JHRPS) today formed a cross-functional leadership team charged with enhancing the delivery of customized retirement plans that meet the unique needs of clients in the large plan market. The team of industry veterans includes Thomas Shanley, divisional vice president, strategic relationship management and large market segment lead; Christopher Messina, vice president of institutional sales, and Willson C. Moore III "Chip," national consultant relations.

Coordination among the team, which had occurred informally prior to the announcement, serves to provide a more seamless experience for advisors and consultants. The structure will deliver on-point business strategy and service to clients that have a large participant base, multiple plan types, along with operational, risk mitigation, and fiduciary challenges.

"Aligning our external facing roles in the large plan segment will help us work together with advisors and plan sponsors to offer retirement solutions to large clients so that their employees can move the needle on retirement readiness," said Patrick Murphy, president, JHRPS. "Tom, Chris and Chip are each outstanding in their own roles, and now working as a team, they'll enhance all aspects of serving this segment. While the John Hancock name has long been synonymous with small and mid-market plan excellence, the reality is that with the integration of New York Life Retirement Plan Services, we also have the depth and breadth of experience to understand the unique needs of large, complex retirement plans and a service model we've enhanced specifically to support them." 

JHRPS' comprehensive bundled retirement plan services are offered on an open architecture platform that large plans can use to handle complicated plan design and multiple plan types including defined contribution, defined benefit and non-qualified plans on either a total retirement outsourcing or stand-alone basis.

In addition to looking to a provider to have experience, JHRPS believes large plans today require a data driven approach and constant innovation. To that end, John Hancock has developed robust business intelligence tools that allow at-a-glance plan and participant reporting and predictive analytics that identify micro-populations within a workforce in order to design campaigns and provide personally relevant advice to help participants save more for retirement.

"John Hancock intends to have strong service and retirement plan solutions in all size markets; our team approach, investment and focus on this market makes our large plan offering among the industry's best for plan sponsors and their employees," said Murphy.

Each member of the new team is an industry veteran, bringing decades of experience to enhancing relationships throughout the sales, implementation and ongoing services of large retirement plans.

• In his role, Tom Shanley is responsible for formally establishing John Hancock RPS large plan segment's strategic direction and overseeing execution of the comprehensive service model. Previously, he served as vice president, relationship manager both at JHRPS and New York Life Retirement Plan Services. Shanley has more than 22 years of experience in the financial services industry with an emphasis on corporate retirement plans. He holds a B.A. from Rhode Island College, holds a FINRA Accredited Retirement Plan Consultant (ARPC) designation and maintains his FINRA Series 7 and 63 registrations.
• With more than 20 years' experience in the retirement services industry, including more than 17 years in implementation, new business, and sales, Chris Messina is responsible for facilitating the development of strategic partnerships with intermediaries and new clients dedicated to the large plan market. He received a B.A. in Economics from the University of Massachusetts at Lowell and an M.B.A. from the F.W. Olin Graduate School of Business at Babson College. In addition, he maintains FINRA Series 6 and 63 registrations and a Massachusetts life insurance registration.
• Chip Moore, who joined the organization in 2016, brought more than 30 years of retirement plan industry experience, including leadership roles in sales, relationship management, plan consulting and investment advisory. He is focused on building and engaging relationships with the top-tier U.S. national and regionally oriented retirement plan consultants and investment advisors serving the large, mega plan market segment. He received a B.S. in Political Science from Ripon College, and maintains both FINRA Series 7 and 63 registrations. 

About John Hancock Retirement Plan Services
John Hancock is a leader in the retirement plan services marketplace, servicing more than 57,000 plans and helping more than 2.7 million participants, making it one of the largest full-service providers of 401(k) plans across all plan sizes.

About John Hancock and Manulife
John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over $1 trillion (US$806 billion) as of September 30, 2017. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports approximately 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. We also offer advice through Signator, a network of independent financial advisors. Additional information about John Hancock may be found at johnhancock.com.

John Hancock Retirement Plan Services, LLC, Boston, MA 02210.

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