Jiffy Lube® To Recognize Nation's Top Service Center Team at 'J-Team All Stars' Grand Finals Competition

HOUSTON, Sept. 21 /PRNewswire/ -- Two teams have emerged as finalists in the 2010 J-Team All Stars competition -- which one will be crowned the 2010 All Star Champion, "Ken & The Cruisers" or the "Bay Area Bombers?"  On September 26, these top-performing Jiffy Lube service center teams  ("J-Teams,") hailing from Fredericksburg, Va. and San Jose, Calif., will face-off for the title  during the Grand Finals at a Jiffy Lube service center in Las Vegas.  It's the fifth and final round of this year's Jiffy Lube J-Team All Stars competition, which celebrates teamwork, enthusiasm and dedication by challenging participants to consistently deliver a top-notch customer experience.  

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"Jiffy Lube aims to offer an exceptional experience to every customer who visits one of our 2,000 service centers," said Rick Altizer, Jiffy Lube International President.  "The J-Team All Stars competition celebrates and reinforces this commitment.  I'm so impressed by the dedication that our franchisees and their employees exhibit – many of them put in extra hours to hone their skills and prepare for this competition."  This is the second year Jiffy Lube International (JLI) is hosting the competition, which kicked off earlier this year with franchisees from across the U.S. and Canada entering 1,300 J-Teams.

Having What it Takes

Beating out 1,300 other service centers is no easy feat, and the top two J-Teams finalists have worked extremely hard to advance in their respective divisions – East and West – and to solidify their spots in the final round of competition.  The two J-Team finalists are:

• "Ken & The Cruisers" from service center #3097, located in Fredericksburg, Va., is the Eastern Champion.  This service center is owned by CB Squared Services, Inc.
  • Team members include: Paul Linneman, customer service advisor; Jordan Seklii, courtesy technician; Jolman Reyes, lower bay technician; Richard Hale, upper bay technician; and Kenneth Scott, team leader and general manager.
• "Bay Area Bombers" from service center #2332, located in San Jose, Calif., is the Western Champion.  This service center is owned by MC, LLC.
  • Team members include: Dorriss Banks, Jr., customer service advisor; Sal Vong, courtesy technician; Christopher Duysings, lower bay technician; Angel Hernandez, upper bay technician; and Paul Lanfranco, team leader.

Making the Cut

Both teams displayed impressive teamwork, operational execution and customer experience skills, which they'll show off during the Grand Finals.  J-Teams will be judged by JLI District Managers on these criteria, as well as how quickly they perform a Jiffy Lube Signature Service® Oil Change, a preventive maintenance program that involves changing, inspecting, checking/filling and cleaning essential vehicle components.  

In the East, "Ken & The Cruisers" from Fredericksburg service center #3097 performed strongly throughout the competition, earning perfect scores in the past two rounds.  The team follows an intense training regimen, practicing four to five hours per day, several times a week, to improve their performance.  "The amount of personal time this team has dedicated to practicing shows their commitment to performing the best they can.  I've watched the team cruise through each round of the competition by working together as a team laser-focused on providing an exceptional experience to every customer," said Mike Day of CB Squared Services, Inc., a Jiffy Lube franchisee.  "They truly deserve this recognition."

The "Bay Area Bombers," from service center #2332 in San Jose, set their sights on a strong performance way before the competition even started – they actually began training last September, after the first year of the competition ended.  The team members' strict attention to detail coupled with their high level of energy has earned them a spot at the top in this year's competition.  "Hardworking and motivated are two words that come to mind when I see this J-Team in action," said Dru Fanticola of MC, LLC, a Jiffy Lube franchisee.  "This J-Team exceeds all expectations, and really goes out of their way to ensure customers receive the best experience possible.  I knew early in the competition that this team could go all the way and I'm excited to see how they do in Vegas."

The Final Round

The finalists are vying for a $10,000 team grand prize, the title of Jiffy Lube J-Team All Stars Champion and some serious bragging rights.  The second place team will receive a $5,000 team prize.  In last year's inaugural competition, a J-Team from Des Moines, Iowa, earned the title of J-Team All Star Grand Champion as the top-performing team in the country.

To find a Jiffy Lube in your area, please visit Locations.JiffyLube.com.  Visit JiffyLube.com to find oil change coupons and promotions, Jiffy Lube news articles, community involvement programs and events, franchise information, and employment opportunities.  Also, anyone can visit the new

Jiffy Lube Facebook community, "Keeping My Ride Alive," to view photos and stories from drivers committed to extending the life of their vehicles, as well as upload photos and stories of their own.

About Jiffy Lube^®

Jiffy Lube International Inc. ("Jiffy Lube"), with more than 2,000 franchised service centers in North America, serves approximately 24 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care.

Royal Dutch Shell plc

Royal Dutch Shell plc is incorporated in England and Wales, has its headquarters in The Hague and is listed on the London, Amsterdam, and New York stock exchanges. Shell companies have operations in more than 100 countries with businesses including oil and gas exploration and production; production and marketing of Liquefied Natural Gas and Gas to Liquids; manufacturing, marketing and shipping of oil products and chemicals and renewable energy projects including wind and solar power. For further information, visit www.shell.com

Cautionary Note

The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this press release "Shell", "Shell group" and "Royal Dutch Shell" are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words "we", "us" and "our" are also used to refer to subsidiaries in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies. ''Subsidiaries'', "Shell subsidiaries" and "Shell companies" as used in this press release refer to companies in which Royal Dutch Shell either directly or indirectly has control, by having either a majority of the voting rights or the right to exercise a controlling influence. The companies in which Shell has significant influence but not control are referred to as "associated companies" or "associates" and companies in which Shell has joint control are referred to as "jointly controlled entities". In this press release, associates and jointly controlled entities are also referred to as "equity-accounted investments". The term "Shell interest" is used for convenience to indicate the direct and/or indirect (for example, through our 34% shareholding in Woodside Petroleum Ltd.) ownership interest held by Shell in a venture, partnership or company, after exclusion of all third-party interest.

This press release contains forward-looking statements concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements are statements of future expectations that are based on management's current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements. Forward-looking statements include, among other things, statements concerning the potential exposure of Royal Dutch Shell to market risks and statements expressing management's expectations, beliefs, estimates, forecasts, projections and assumptions. These forward-looking statements are identified by their use of terms and phrases such as ''anticipate'', ''believe'', ''could'', ''estimate'', ''expect'', ''intend'', ''may'', ''plan'', ''objectives'', ''outlook'', ''probably'', ''project'', ''will'', ''seek'', ''target'', ''risks'', ''goals'', ''should'' and similar terms and phrases. There are a number of factors that could affect the future operations of Royal Dutch Shell and could cause those results to differ materially from those expressed in the forward-looking statements included in this press release, including (without limitation): (a) price fluctuations in crude oil and natural gas; (b) changes in demand for the Group's products; (c) currency fluctuations; (d) drilling and production results; (e) reserve estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions; (i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including potential litigation and regulatory effects arising from recategorisation of reserves; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. All forward-looking statements contained in this press release are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place undue reliance on forward-looking statements. Additional factors that may affect future results are contained in Royal Dutch Shell's 20-F for the year ended December 31, 2008 (available at www.shell.com/investor and www.sec.gov.  These factors also should be considered by the reader. Each forward-looking statement speaks only as of the date of this press release, XX, 2010. Neither Royal Dutch Shell nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this press release.

The United States Securities and Exchange Commission (SEC) permits oil and gas companies, in their filings with the SEC, to disclose only proved reserves that a company has demonstrated by actual production or conclusive formation tests to be economically and legally producible under existing economic and operating conditions. We use certain terms in this press release that SEC's guidelines strictly prohibit us from including in filings with the SEC. U.S. Investors are urged to consider closely the disclosure in our Form 20-F, File No 1-32575, available on the SEC website www.sec.gov. You can also obtain these forms from the SEC by calling 1-800-SEC-0330.

SOURCE Jiffy Lube International

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