J.D. Power to Release the Results of Its 2011 Texas Residential Retail Electric Provider Customer Satisfaction Study on Wednesday, August 17

WESTLAKE VILLAGE, Calif., Aug. 11, 2011 /PRNewswire/ -- J.D. Power and Associates will announce the results of the 2011 Texas Residential Retail Electric Provider Customer Satisfaction Study on Wednesday, August 17 at 7 am CT / 8 am ET.

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The 2011 Texas Residential Retail Electric Provider Customer Satisfaction Study* is based on responses from residential customers of electric retailers in Texas.

The study, now in its fourth year, measures customer satisfaction with retail electric providers in Texas by examining four key factors: billing and payment; communications; customer service and pricing.

For Texas residential electric retailer ratings from previous years, go to JDPower.com.

*The 2011 study findings are based on responses from more than 8,000 residential electric customers throughout the state of Texas collected between September 2010 and June 2011.  

To schedule an interview or for more information please contact:

Syvetril Perryman; Westlake Village, Calif.; (805) 418-8103; [email protected]

John Tews; Troy, Mich.; (248) 312-4119; [email protected]

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. With leading brands including Standard & Poor's, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates, the Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.

SOURCE J.D. Power and Associates

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