J.D. Power and Associates Identifies Customer Service Champions in Special Report 'Achieving Excellence in Customer Satisfaction' to be Released February 17

WESTLAKE VILLAGE, Calif., Feb. 10, 2011 /PRNewswire/ -- J.D. Power and Associates will release the results of the "Achieving Excellence in Customer Satisfaction" special report at 11:30 a.m. ET on Thursday, February 17.

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The report contains a unique cross-industry analysis based on customer feedback, opinions and perceptions of more than 800 companies gathered from J.D. Power studies conducted in the U.S. between 2000 and 2010.  The report also identifies 40 brands—the top 5 percent of those included in the report—as Customer Service Champions.

Analysts will be available for interviews after 11:30 a.m. ET on Thursday, February 17. To schedule an interview, please contact:

John Tews; J.D. Power and Associates; Troy, Mich.; (248) 312-4119; [email protected]

Jeff Perlman; Brandware Public Relations; Woodland Hills, Calif.; (818) 598-1115; [email protected]

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. Leading brands include Standard & Poor's, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates. The Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.

SOURCE J.D. Power and Associates

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