Japan Airlines goes live with IBS Software to Manage its International Cargo Operations

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Jul 29, 2021, 00:30 ET

TOKYO, July 29, 2021 /PRNewswire/ -- Japan Airlines (JAL) has gone live with IBS Software's iCargo Cargo Terminal Operation (CTO) for Japan solution (also known as NewJTO) using the platform to manage all aspects of its international air cargo operations. To meet JAL's needs for the unique Japanese air cargo market, IBS Software specially adapted iCargo to create its CTO for Japan solution – making iCargo the only non-Japanese system on the market that has full Japanese customs Nippon Automated Cargo And Port Consolidated System (NACCS) reporting capabilities directly within the product.

Japan Airlines uses IBS Software's iCargo to manage international cargo operations

JAL is using iCargo CTO for Japan to replace multiple legacy systems and manage its entire operations process covering the import, export, transfers, warehouse operations and airports operations across JAL's domestic and international network. The iCargo CTO for Japan solution offers major efficiency improvements realized through digitalization and automation powered by mobility solutions while removing escalating costs in maintaining legacy systems and interfaces iCargo CTO for Japan also offers iOS/ Android supported handled operations, truck handling and docking management, auto-rack support, auto damage capture and additional advanced capabilities on top of core import, export and warehouse operations functions.

JAL's deployment of iCargo CTO for Japan was planned to go live in two phases to take into account the complexity of the transformation due to business and message volume, frequency of flights and the number of airports involved. The implementation took place seamlessly despite changing business conditions caused by COVID-19.

"We strongly believe that digitalization is the key to providing innovative new experiences for our customers. From the outset, the IBS Software team has gone above and beyond to deliver a product that hits our every requirement, and which will allow us to differentiate our services and optimize our operations," said Hiroo Iwakoshi, Executive Officer Cargo & Mail at Japan Airlines.

"IBS is proud to have executed this seamless go-live at JAL. By using iCargo CTO for Japan, JAL will benefit from reimagined digital processes, recognizing the advantages of cost rationalization and risk reduction by migrating operations to the cloud," said Ashok Rajan, Senior Vice President and Head of Cargo and lLgistics, IBS Software. "Our partnership empowers JAL Cargo with the most advanced and leading technology solution available today for airlines and ground handlers for meeting their air cargo business needs. iCargo provides the true digital capabilities that are required by progressive air cargo businesses to differentiate themselves through excellent customer service while having all business operations and intelligence managed under a single solution."

About IBS Software

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. IBS Software is a Blackstone portfolio company and operates from 15 offices across the world. Further information can be found at https://www.ibsplc.com/

About Japan Airlines

Japan Airlines (JAL) was founded in 1951 and became the first international airline in Japan. A member of the oneworld® alliance, the airline now reaches 412 cities in more than 60 countries and regions together with its codeshare partners. Awarded as one of the most punctual major international airlines and a certified 5-Star Airline by Skytrax, JAL is committed to providing customers with the highest levels of safety and quality in every aspect of its service and aims to become one of the most preferred and valued airlines in the world.

Under the "JALCARGO" brand, JAL provides a broad range of products and services to need diversified shipping needs, such as J LINK, a smooth and seamless service connecting international and domestic flights, and JALCARGO Products which are separated into four categories according to the customers' needs; TEMP.CONTROL, SPEED, PROTECTION & CARE and SPACE GUARANTEE.

SOURCE IBS Software