ITIL Case Study Now Available from ITIL® to Help the IRS Deliver High Quality Best Management Practice and IT Services to its Client Base Using ITIL Best Practice Guide

HIGH WYCOMBE, England, Jan. 31, 2011 /PRNewswire/ -- The APM Group and the IRS have developed an ITIL case study for the owners of ITIL, the UK's Office of Government Commerce. The adoption of ITIL best practice program has helped the IRS transform itself from a cost center to a service center delivering value added IT services focused on  cost, quality and compliance in federal government initiatives.

The case study is based on a specially designed role-based ITSM education and management program the IRS built in conjunction with training provider's ITSM Solutions and ProTech Professional Technical Services, Inc. The education and best management practice program not only helped the IRS save thousands in training, travel and productivity costs but also helped them accelerate the adoption of ITSM across the entire IRS enterprise. The multi-venue approach also increased the value delivered to students in terms of class preparation, content retention and test preparation.

The IRS's ITSM transformation education roadmap was built using some of the key principles outlined in Kotters eight step change process for organizational transformation.

Key principles include:

• Awareness – Introduce the concepts of ITSM & ITIL to the leadership team and stakeholders
• Commitment – Select a team to create the plan & vision then train them to become the evangelists
• Conditioning – Getting IT and the lines of business ready for IT transformation
• Empowering – Empower and reward those who have embraced the vision with the advanced training & certification that will enable them to become part of the Planning, Design, Implementation, Operation and Improvement teams
• Institutionalization – Establish new HR policies in the areas of recognition, rewards, hiring, promotions & role-based career development

You can read the full case study at http://www.best-management-practice.com

For further information on the ITIL case study or ITIL best practice please contact:

Rick Lemieux: [email protected]

ITIL® is a Registered Trademark of The Office of Government Commerce in the UK and other countries

Best Management Practice enables the publication of Best Management Guidance including PRINCE2®, MSP®, P3O®, M_o_R®, M_o_P™ and ITIL®.

About APM Group

The APM Group is a global Examination Institute offering accreditation and certification for knowledge-based workers. Our suite of certifications includes qualifications for project managers, IT service managers, risk managers and other knowledge-based workers.

SOURCE APM Group