IssueTrak Version 9.7 Streamlines Workflow, Debuts New Process Management Options, Enhances Asset Management

VIRGINIA BEACH, Va., Feb. 15, 2012 /PRNewswire/ -- IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, today announced the release of IssueTrak Version 9.7. The primary focus of the new version is expanded process management capabilities. Other enhancements include improved reporting, more detailed asset management, increased functionality in Global Issues, and more administration options.

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"Process management is an increasingly important arena for us," said Hank Luhring, CEO of IssueTrak, Inc. "We see this as an issue that is common to a wide range of departments across virtually every kind of organization. Strengthening these capabilities benefits everyone who uses IssueTrak - our core help desk, customer support, and service desk constituencies as well as the groups that are using the software in innovative ways."

"Our enhancements, as always, are driven by customer requests," said LaDonna Beauregard, vice president of development for IssueTrak. "With thousands of users, we have a steady stream of suggestions submitted to our development team. With this version it was clear that extending our process management feature set would deliver significant value to our users."

In addition to process management enhancements, features were also added to improve the Report Writer, TrakPC asset discovery utility, and Active Directory import capability. Easier User ID maintenance and more extensive new user setting options make IssueTrak administration simpler. Security updates are also included. A full list of feature enhancements in Version 9.7 is available at http://www.issuetrak.com/issuetrak_97.php.

About IssueTrak

IssueTrak develops, sells and supports issue tracking software. First released in 2000, its signature software package has become a robust platform for internal and external customer support, IT help desk, workflow management, and issue tracking throughout the enterprise. The 100% web-based software is currently used by more than 2,000 companies in 36 countries, and across 56 major industry groups. Based in Virginia Beach, VA, the company is a Microsoft Certified Partner and has been recognized with a number of awards, including the Inc 500, Inc 5000, and Deloitte Technology Fast 500. IssueTrak was also named one of the Best Places to Work in Hampton Roads by Inside Business.

More information about IssueTrak is available at 1-866-ISSUETRAK or www.issuetrak.com.

All product and service names mentioned are the trademarks of their respective companies.

SOURCE IssueTrak

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