IQST - IQSTEL Enters Partnership with Call Center Leader in U.S. Health Services to Implement Next-Generation AI Call Center Solutions Using IQSTEL's Proprietary AI Technology

The AI R&D proprietary technology of IQSTEL, through its product IQ2Call.ai, will lead this transformation in call center services.

NEW YORK, Aug. 28, 2025 /PRNewswire/ -- IQSTEL Inc. (NASDAQ: IQST) today announced that its artificial intelligence subsidiary, Reality Border LLC (www.realityborder.com), has signed a Memorandum of Understanding (MOU) with Mobility Tech (https://www.mobilitytechcolombia.com/), a leading call center services provider specializing in the U.S. health services sector.

Through this partnership, the companies will integrate Reality Border's proprietary AI-powered call center technologies with Mobility Tech's experienced human agents, creating a new generation of AI-human hybrid call center services.

Strategic Highlights of the MOU

• AI + Human Synergy: Reality Border will provide its advanced AI call center solutions, including Airweb.ai virtual agents and IQ2Call.ai AI-enhanced services, while Mobility Tech will supply trained human agents to manage escalations.
  
  
• Next-Gen Capabilities: The AI agents will deliver autonomous inbound and outbound call handling in over 50 languages, with zero wait times, dynamic scalability, and seamless human handoffs.
  
  
• Preferred Provider Relationship: Mobility Tech has designated IQSTEL as its preferred telecommunications provider while gaining access to cutting-edge AI innovations that strengthen its competitiveness in health-focused call center services.
  
  
• Growth Potential: Both parties share the intention to grow this collaboration into a six-digit annual revenue business by 2026.

Statements

"We are very excited about this collaboration," said Leandro Iglesias, CEO of IQSTEL Inc. "By combining Reality Border's proprietary AI solutions with Mobility Tech's specialized call center expertise, particularly in the U.S. health services sector, we are creating a new generation of call center solutions. This partnership will deliver smarter, multilingual, 24/7, and more efficient customer experiences while keeping the human touch when it matters most."

Jorge Mario Reyes, CEO Mobility Tech added: "By integrating IQSTEL's advanced AI technology, we will enhance our ability to serve clients in health services with greater efficiency and competitiveness, all while maintaining the highest standards of quality and care."

About Mobility Tech USA LLC

Mobility Tech USA LLC is a provider of specialized call center services for the U.S. market, with a focus on health services. By leveraging its team of trained agents and innovative technology partnerships, the company delivers high-quality, multilingual customer support solutions.

About IQSTEL Inc.

IQSTEL Inc. (NASDAQ: IQST) is a Global Connectivity, AI, and Digital Corporation providing advanced solutions across Telecom, High-Tech Telecom Services, Fintech, AI-Powered Telecom Platforms, and Cybersecurity. With operations in 21 countries and a team of 100 employees, IQSTEL serves a broad global customer base with high-value, high-margin services. Backed by a strong and scalable business platform, the company is forecasting $340 million in revenue for FY-2025, reinforcing its trajectory toward becoming a $1 billion tech-driven enterprise by 2027.

Use of Non-GAAP Financial Measures: The Company uses certain financial calculations such as Adjusted EBITDA, Return on Assets and Return on Equity as factors in the measurement and evaluation of the Company's operating performance and period-over-period growth. The Company derives these financial calculations on the basis of methodologies other than generally accepted accounting principles ("GAAP"), primarily by excluding from a comparable GAAP measure certain items the Company does not consider to be representative of its actual operating performance. These financial calculations are "non-GAAP financial measures" as defined under the SEC rules. The Company uses these non-GAAP financial measures in operating its business because management believes they are less susceptible to variances in actual operating performance that can result from the excluded items, other infrequent charges and currency fluctuations. The Company presents these financial measures to investors because management believes they are useful to investors in evaluating the primary factors that drive the Company's core operating performance and provide greater transparency into the Company's results of operations. However, items that are excluded and other adjustments and assumptions that are made in calculating these non-GAAP financial measures are significant components in understanding and assessing the Company's financial performance. These non-GAAP financial measures should be evaluated in conjunction with, and are not a substitute for, the Company's GAAP financial measures. Further, because these non-GAAP financial measures are not determined in accordance with GAAP, and are thus susceptible to varying calculations, the non-GAAP financial measures, as presented, may not be comparable to other similarly-titled measures of other companies.

Adjusted EBITDA is not a recognized accounting measurement under GAAP; it should not be considered as an alternative to net income, as a measure of operating results, or as an alternative to cash flow as a measure of liquidity. It is presented here not as an alternative to net income, but rather as a measure of the Company's operating performance. Adjusted EBITDA excludes, in addition to non-operational expenses like interest expenses, taxes, depreciation and amortization; items that we believe are not indicative of our operating performance, such as:

• Change in Fair Value of Derivative Liabilities: These adjustments reflect unrealized gains or losses that are non-operational and subject to market volatility.
• Loss on Settlement of Debt: This represents non-recurring expenses associated with specific financing activities and does not impact ongoing business operations.
• Stock-Based Compensation: As a non-cash expense, this adjustment eliminates variability caused by equity-based incentives.

The Company believes Adjusted EBITDA offers a clearer view of the cash-generating potential of its business, excluding non-recurring, non-cash, and non-operational impacts. Management believes that Adjusted EBITDA is useful in evaluating the Company's operating performance compared to that of other companies in its industry because the calculation of Adjusted EBITDA generally eliminates the effects of financing, income taxes, non-cash and certain other items that may vary for different companies for reasons unrelated to overall operating performance and also believes this information is useful to investors.

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These statements are not guarantees of future performance and involve risks, uncertainties, and assumptions that are difficult to predict. Therefore, actual outcomes and results may and are likely to differ materially from what is expressed or forecasted in forward-looking statements due to numerous factors. Any forward-looking statements speak only as of the date of this news release, and IQSTEL Inc. undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date of this news release.

For more information, please visit www.IQSTEL.com.

SOURCE iQSTEL