iPad: Unlimited Business Communication

Web Based Access via ANDEK's Unified Communications Solutions

News provided by

ANDTEK GmbH

Jul 06, 2010, 10:59 ET

MUNICH and HALLBERGMOOS, Germany, July 6, 2010 /PRNewswire/ -- All business communication applications of the unified communications specialist ANDTEK GmbH are also available for iPad users. Call center supervisors, for example, can control IP phones mobile via iPad, can have access to corporate directories and are informed about the status of all agents at any time.

In the past users of ANDTEK's unified communications solutions (UC) could employ their iPhones, Android smartphones or notebooks do business communication with the corporate network via web browser.

With the recently launched iPad it is now also possible to use enterprise applications completely location-independent and time-independent.

Using the iPad and ANDTEK's UC solutions an unlimited number of staff members has access to e.g. address and telephone books, customer contacts, corporate directories or CRM databases via an integrated intuitively operated web surface. It is not necessary to install the corporate applications on the iPad. Moreover, users have always access to the call list within the company. A central administration being integrated into the UC solution allows user administration and a detailed access control.

Call center supervisors can not only control all IP phones via iPad but they can also find out within seconds which colleague is available (presence function). It is possible to block any person via server so that this function can only be used by certain users.

Beside the status of all agents the supervisor has also the opportunity to obtain further important information via iPad like e.g. information about queues, service levels or statistic data (e.g. ratio of accepted/lost calls etc.)

    For text copy and pictures please visit http://www.fuchs-pressedienst.de

    Press Contact:
    Fuchs Pressedienst und Partner
    Franz Xaver Fuchs
    Phone: +49(0)8231-6093536
    [email protected]

SOURCE ANDTEK GmbH

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