InterCall Partners With Iformata to Offer a Complete Video Managed Services Portfolio

CHICAGO, March 9, 2011 /PRNewswire/ -- InterCall, the world's largest conferencing and collaboration services provider, today announced its partnership with Iformata, the longest serving and most experienced Video Network Operations Center (VNOC®) provider, to bring a complete Video Manager Services portfolio to market, including support for immersive telepresence.

With this best-of-breed partnership, InterCall and Iformata will offer global VNOC services: a complete scheduling system, expert project management teams, a superior help desk and a certified equipment reseller to its customers.

"Our partnership with Iformata will leverage the experience of both companies to bring numerous video conferencing enhancements to our customers," said Rob Bellmar, vice president of product management, InterCall. "By joining forces, Iformata's comprehensive solution and InterCall's unmatched product set will offer the broadest and most complete Unified Communications solutions available."

As the only provider who supplies VNOC services for three of the largest telepresence/non-telepresence endpoint manufacturers, Iformata provides complete business-to-business service between TANDBERG, Teliris, Polycom, Cisco and Life-Size endpoints. As Iformata has more than 16 years of video conferencing expertise and is the leading innovator of automated VNOC tools, this partnership will enhance the conferencing experience for InterCall's VNOC customers in more than 55 countries.

"The partnership with InterCall aligns our organizations with a single cohesive strategy, momentum and focus of which we are both committed to providing to the marketplace," said Brian Kinne, executive vice president, Iformata. "It's critical to our industry that we provide solutions which are easy to use yet powerful enough to scale, and the goal of this partnership is to accomplish just that."

For more information on InterCall's web, audio, video and streaming solutions, please visit www.intercall.com or follow InterCall on Twitter at @InterCall.

About InterCall

InterCall, a subsidiary of West Corporation, is the world's largest conferencing and collaboration services provider. Founded in 1991, InterCall helps people and companies be more productive by providing advanced audio, event, Web and video conferencing solutions that are easy-to-use and save them time and money. Along with a team of over 500 Meeting Consultants, the company employs more than 1,500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall's strong U.S. presence, which includes four call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.

About West Corporation

West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.

About Iformata Communications

Iformata Communications is the leading video managed service provider of cloud-based services and innovator of ubiquitous VNOC® tools and end-to-end automation through its VNOC Symphony platform.  Iformata is the provider of choice for global enterprise firms, equipment manufacturers, and top-tier carriers and networks.  With offices in Ohio, Virginia, Mumbai, Stavanger, and Bangalore, Iformata is the industry's longest-serving provider of managed services.  Through international peering relationships with major providers and other VNOC suppliers, Iformata's Telepresence Exchange® is a leading video communications network connecting global Fortune 500 firms.  For more information, please visit www.iformata.com or call 937-832-6957.

All product and company names herein may be trademarks of their registered owners.

SOURCE InterCall

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