Interactions Wins 2014 Speech Technology Excellence Award

BOSTON, Sept. 3, 2014 /PRNewswire/ -- Interactions Corporation, the leading provider of advanced conversational virtual assistant solutions for customer care, today announced that TMC, a global, integrated media company, has chosen Interactions' Virtual Assistant applications for a 2014 Speech Technology Excellence Award.

"We are thrilled to receive the Speech Technology Excellence award for our third consecutive year. Our mission is to transform the customer care experience and our virtual assistant solutions allow our clients' customers to engage naturally and conversationally to effectively accomplish their goals," said Mike Iacobucci, CEO of Interactions. "TMC's recognition of our efforts is a huge honor."

Interactions works closely with platinum brands such as Hyatt, Humana, and LifeLock to help them more effectively interact with their customers.  Virtual Assistant solutions foster conversations that directly model a dialogue with a live agent. This dramatic improvement in customer experience and improved operational efficiencies lead to a quick and substantial ROI.

"Interactions has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry," said Rich Tehrani, CEO, TMC. "Interactions' virtual assistant solutions have improved the bottom line for its customers and represents a significant advancement for speech applications."

The Speech Technology Excellence Awards will be published in the 2014 October issue of Customer Magazine.

For more information, please visit www.interactions.net.

About Interactions

Since 2004, Interactions Corporation's mission is to make self-service easy and efficient, one interaction at a time. Our award-winning enterprise customer care solutions have handled well over one billion transactions to date and continue to liberate people from frustrating customer care experiences while delivering real savings to the most well-known organizations in the world. We're a hosted service provider that delivers conversational sales, service and support solutions across every device with type, touch or talk capabilities. Interactions Corp. is a privately held company and is headquartered in Franklin, Massachusetts.

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Media Contact
Dan Fox
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[email protected]

SOURCE Interactions Corporation

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