Inference Solutions Recognized as a Leading Platform for Self-Service

SAN FRANCISCO, March 3, 2020 /PRNewswire/ -- Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, today announced that Inference Studio 6.3 has earned a Gold Stevie® Award for best new version of an IVR Solution. The 14th annual Stevie Awards for Sales & Customer Service were presented during a gala banquet on Friday, February 28, in Las Vegas, NV.

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year's competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.

Since winning a Gold Stevie® in the same category in 2019, Inference has delivered continuous innovation by releasing new enhancements to the Studio platform. Studio is a code-free, drag-and-drop environment for designing and managing tasks for virtual agents. Its library of pre-built applications enables users to deploy IVAs in hours rather than days or months. The platform also allows users to leverage a variety of the latest speech technologies from Google, Nuance, LumenVox, and IBM Watson.

"We are proud that Studio has once again earned recognition from the Stevie® Awards program," said Callan Schebella, Inference Solutions CEO. "This honor reflects our commitment to helping our partners, and the customers they serve, deploy the latest conversational AI technologies and differentiate themselves with advanced self-service solutions that today's consumers crave."

For more information, visit Inferencesolutions.com.

About Inference Solutions
Inference Solutions is a global provider of Intelligent Virtual Agents that enables businesses to leverage the latest Conversational AI technology with unmatched flexibility and choice. Organizations of all sizes use Inference's code-free platform to rapidly design and deploy advanced self-service applications over voice, chat and text. Inference is resold through telecommunications carriers, UC and Contact Center providers, and is the trusted choice for service providers seeking to drive more revenue and differentiate themselves with value-added-services. For more information, visit http://www.inferencesolutions.com/.

Media Contact
Allison Wilson, Communications Director, Inference Solutions
[email protected] | 352-502-9539

SOURCE Inference Solutions

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