Industry Claims Satisfaction Survey Ranks Chubb As Most Preferred Insurer for Property, Management and Professional Liability Claims Handling

Only carrier to be ranked number one in more than one category

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Jan 16, 2018, 02:15 ET

WHITEHOUSE STATION, N.J., Jan. 16, 2018 /PRNewswire/ -- Brokers and risk managers who conduct business with Chubb are the most satisfied in the industry when it comes to property, management and professional liability claims handling, according to the Advisen Claims Satisfaction Survey recently released by Advisen, an industry-leading provider of insurance data, media and technology solutions for the commercial property and casualty insurance market.

Chubb claims services and processes valued most by survey participants included: good communication, equitable settlements, expertise, national footprint, flexibility around contentious and complex issues, and accessibility.

In 2017, Chubb was the only carrier to be recognized by brokers as the number one carrier for claims handling in more than one category, including management, professional liability and property. The company also placed in the top three in almost every business category surveyed.

"Exceptional service and expertise are hallmarks of the Chubb brand," said Paul Krump, President of North America Commercial and Personal Insurance for Chubb. "We take great pride in providing industry-leading services and solutions and are constantly looking for ways to make it easier for partners to do business with us. This type of recognition further reinforces our commitment to the business and helping clients meet very specific needs."

About Advisen's Claims Satisfaction Survey
The 2017 Advisen Claims Satisfaction Survey Report details how the industry is handling claims and identifies the carriers and TPAs that provide the highest quality claims services based upon a variety of claims handling best practices. The survey was administered by Advisen in September and October of 2017 and sent to 560 respondents, including risk managers and brokers/agents who answered a series of questions about their property, casualty, management/professional liability, and cyber claims experiences.

About Advisen
Advisen Ltd. equals success for insurance professionals, driving growth and profitability through the broadest platform of analytics and information services. Designed and evolved by risk and insurance experts, and used daily by more than 100,000 professionals, Advisen combines the industry's deepest data sets with proprietary analytics and applications that drive the risk and insurance lifecycle. Advisen is headquartered in New York with offices in London. For more information, visit www.advisen.com or call 212.897.4800.

About Chubb
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, and other locations, and employs approximately 31,000 people worldwide. Additional information can be found at: chubb.com.

SOURCE Chubb