IDC MarketScape Identifies Aegis as a 'Major Player' in the Comprehensive Customer Care BPO Marketplace

IRVING, Texas and MUMBAI, India, Dec. 9, 2010 /PRNewswire/ -- According to the newly released IDC MarketScape report on the Comprehensive Customer Care Business Process Outsourcing (BPO) market, Aegis Limited, a global outsourcing services company and part of the Essar Group, is well positioned to continue to gain valuable market share in the coming years due to several key factors. IDC analysts point to Aegis' funding model due to its relationship with the Essar Group as the foundation to provide stability and structure for strategic acquisitions and integration. Aegis' promising growth strategy and execution, its effective cost management, and focus on services like analytics, are also highlighted as key indicators of Aegis' future growth.

"We are pleased that IDC has recognized our areas of strength and identified us as a major player," said Mr. Sandip Sen, President (Americas) & Chief Marketing Officer, Aegis. "Aegis is committed to building on our tremendous momentum to continue to offer innovative services for our clients, drawing upon our global network of contact centers and unique combination of high-touch services."

As per IDC "The IDC vendor assessment for the comprehensive customer care BPO market represents IDC's opinion on which vendors are well positioned today through current capabilities and which are best positioned to gain market share over the next few years".

IDC MarketScape analyzed the 2009 performance of Aegis and fifteen other global BPO providers. The report notes "the market for comprehensive customer care BPO services slowed dramatically in 2009, with many fewer deals struck than in previous years." IDC ranked BPO providers' future successes on several factors, including leadership, financial strength and funding, sales capabilities, delivery model, and portfolio strategy.

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors. Reference: IDC MarketScape: Comprehensive Customer Care BPO, 2010 Vendor Analysis — the Guns of August, Doc # 224612, Sep 2010

About Aegis

Aegis is a world-leading outsourcing services partner for more than 135 clients and with over two decades of leadership in total customer lifecycle management. The company has more than 46,000 employees across 47 locations, with a presence in ten countries, serving verticals such as BFSI, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Technology. The company specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences—across business processing, technology, and shared services—and offers customized engagement models to further facilitate the ease of doing business. Aegis is wholly owned by the Essar Group—a US$15 billion conglomerate. For more information, please visit www.aegisglobal.com.

SOURCE Aegis

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