ICMI to Feature Unprecedented Tour Offering at the Contact Center Demo & Conference in Dallas

COLORADO SPRINGS, Colo., July 20, 2016 /PRNewswire/ -- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, announces its Contact Center Site Tour offerings for the 2016 Contact Center Demo and Conference. The event will return with its popular tours giving attendees a glimpse into various leading contact centers as well as the opportunity to learn about different operations, achievements and challenges that occur on a regular basis.

The 2016 Contact Center Demo and Conference takes place October 25-27 in Dallas, TX. For more information and to take advantage of early bird pricing by September 9, please visit: icmi.com/Contact-Center-Demo-Conference/Pricing/Passes-and-Pricing 

This year, ICMI is presenting its largest selection of Contact Center Tours to date with 7 contact centers covering several themes in the customer management industry. Hand-picked by ICMI, these tours represent some of the top contact centers in the area, giving attendees an unparalleled learning experience by some of the best in the industry.

"Contact Center Tours are a popular choice for our audience and we are excited to offer such a wide selection this year," Patty Caron, ICMI's Event Director. "Seeing contact centers up front and in person is an invaluable way to learn best practices and new strategies that can be applied to professionals' own organizations."

The tours will take place in conjunction with the conference on Tuesday, October 25^th and will be offered to those with three-day passes only. Tours will be offered in morning and afternoon time slots. This year's tour participants include:

• Army & Airforce Exchange Service
• City of Dallas 311
• Dialog Direct
• Freeman
• Texas811
• Thomson Reuters
• WebCE

The ICMI Contact Center Demo & Conference is a leading event for contact professionals. The conference offers more than 50 thought-provoking sessions as well as a dynamic expo floor featuring cutting edge technology and services. To learn more about the ICMI Contact Center Demo and Conference, visit: icmi.com/Contact-Center-Demo-Conference

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is produced by UBM plc (UBM.L), a global provider of media and information services. For more information, visit www.icmi.com.

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SOURCE ICMI

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