ICMI Announces Keynote Lineup for 2015 Contact Center Expo & Conference in Orlando

Former Disney Executive and #1 Best Selling Author to Address Attendees During May Event

News provided by

International Customer Management Institute (ICMI)

Feb 10, 2015, 10:00 ET

COLORADO SPRINGS, Colo., Feb. 10, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI), today announced its keynote lineup for the 2015 Contact Center Expo & Conference - the premier global gathering for the contact center industry. Former Longtime Disney Executive, Dennis Snow, and renowned graffiti artist, Erik Wahl, will take the keynote stage during the event taking place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida. For more information and to take advantage of early bird pricing by Friday, March 20, please visit: icmi.com/Contact-Center-Expo-Conference.

Both keynotes will provide entertaining and energetic presentations to motivate attendees for success. Dennis Snow will give attendees an insider's look into one of the most customer-service oriented companies in the world with his presentation, "Lessons from a Mouse: Delivering World-Class Customer Service," while Erik Wahl will inspire the audience to think outside the box with his unique keynote through art, "The Art of Vision."

Dennis Snow, Longtime Disney Executive and Global Expert on Customer Service

Dennis developed impeccable customer service abilities during his 20 years with The Walt Disney Company - during his last year he was ranked in the top three percent of the company's leadership team. Since then, Dennis has dedicated his time to helping organizations achieve their goals in areas such as customer service, employee development and leadership. He is also the author of, "Lessons from a Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life." Dennis will take the keynote stage the morning of Tuesday, May 5.

Erik Wahl, Graffiti Artist, #1 Best-Selling Author and Entrepreneur

Erik has grown to become one of the most sought after corporate speakers today. Pulling from his history as both a businessman and an artist, he utilizes on-stage painting for visual metaphors related to his core messaging. Erik has a long list of prestigious clients including AT&T, Disney, Microsoft and FedEx – he has also been featured as a TED presenter. Since his move from a position as a partner at a corporate firm, Erik has challenged companies to change their way of thinking while also pursuing his own individual passion – his love for art. Erik will take the keynote stage the morning of Wednesday, May 6.

"We're thrilled to welcome such a dynamic set of keynote speakers for this year's event," said Patty Caron, ICMI's Event Director. "Attendees will have the opportunity to gain insight on different creative levels from both presentations, providing them with inspiration and ideas for their own professional growth."

The ICMI Contact Center Expo & Conference is the number one rated event for contact professionals. The event will offer more than 60 thought-provoking sessions as well as a dynamic expo floor featuring cutting edge technology and services. The conference brochure with all event information is now available for download here: ICMI.COM/CCEXPOBROCHURE.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.

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SOURCE International Customer Management Institute (ICMI)