IBM and Portico Consultancy Join To Deliver New Cloud-based Software to Create Engaging Customer Experiences

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Jun 09, 2015, 09:00 ET

ARMONK, N.Y. and AMSTERDAM, June 9, 2015 /PRNewswire/ -- IBM (NYSE: IBM) and Portico Consultancy today revealed new cloud services to help businesses of any size quickly build, test and deploy applications to deliver more engaging customer experiences.

The new IBM Digital Experience on Cloud user experience platform provides companies with a fully managed cloud service for delivering compelling, socially aware, and omnichannel digital experiences to engage customers, partners and employees. Demand for mobile access from every device, integrated social capabilities, and the need to analyze data from the internet-of-things to quickly make decisions are prompting companies to look for faster ways to create better customer experiences.

New IBM Digital Experience on Cloud coupled with Portico software in the cloud allows Chief Marketing Officers (CMO), Chief Information Officers (CIO) and Chief Human Resources Officers (CHRO) to quickly pilot, configure and introduce new applications that meet evolving customer needs.

"Our customers are telling us they need more functionality in digital experience software delivered in the cloud today," said Dennis Rot, Founder and Director of Portico Consultancy. "Businesses want configurable software that integrates with existing IT infrastructure and new applications to power their consumer, partner and employee portals without having to worry about installation, configuration and maintenance. They want to change customer applications on the fly, and have it work on any platform, especially mobile."

The new IBM Digital Experience on Cloud is a fully managed cloud service running on IBM SoftLayer. The suite of tools provides clients the ability to create, manage and publish rich content across multiple channels. The purpose of the single environment offering is to give customers a low-cost, entry level solution to start movement to the cloud with a private, dedicated, secure, reliable solution. As customers grow, the IBM Digital Experience on Cloud, a dual environment offer, provides a dedicated environment for content authors to maximize their productivity, and optimizes the content delivery environment for responsiveness to site visitors. This provides organizations with the capability to deliver compelling, socially aware, omnichannel digital experiences for customers, partners and employees. Powerful integration and modern development tools help to accelerate time-to-value, providing role-based editing capabilities and authoring and rendering of more targeted, contextual content. This managed private cloud solution provides a dedicated compute, storage and network infrastructure, with capabilities to integrate with systems of record using IBM Digital Data Connector and script portlets. IBM Digital Experience Plus on Cloud extends the rich advantages of Digital Experience on Cloud with enhanced integration capabilities and increased functionality.

Portico is helping many customers create engaging digital experiences for their customers. Portico and IBM Digital Experience on Cloud software provides customers with a single point of access to all relevant business data from any device and can include social media integration and collaboration, web analytics, application launcher, department site templates and self-service management features. Portico and IBM are collaborating to expand a unique SaaS ecosystem where IBM Business Partners and smaller businesses can use the cloud to power their own unique applications on top of a trusted platform. Larger enterprises can use the cloud services to pilot new programs and test proof of concepts on the cloud.

"Either dedicated or shared, IBM has the digital platform in the cloud on IBM SoftLayer for a client's omnichannel needs," said Marie Wieck, General Manager, IBM Software. "The collaboration with Portico shows how companies can use an agile software environment in the cloud to better serve users, enter new markets and test-drive new ideas before taking them to customers."

As an early adopter Portico Consultancy has a long track record for delivering successful implementations on IBM WebSphere Portal and Web Content Manager. Portico is one of the leading Business Partners with dedicated and experienced IBM Digital Experience experts. Portico partners actively with worldwide IBM Software lab teams and Product Management ensuring the highest quality of services.

For more information on Portico Consultancy visit www.portico.nl.

For more information on IBM Digital Experience on Cloud solutions visit ibm.biz/digitalexperienceoncloud.

Contacts:

Mike Boden
IBM
416-573-5270
[email protected]

Francine Fiano
IBM
914-766-4434
[email protected]

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SOURCE IBM