HP Recalls Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards

News provided by

U.S. Consumer Product Safety Commission

Jun 23, 2016, 01:30 ET

WASHINGTON, June 23, 2016 /PRNewswire-USNewswire/ -- http://www.cpsc.gov/en/Recalls/2016/HP-Recalls-Batteries-for-HP-and-Compaq-Notebook-Computers/

Recall Summary

Name of Product: HP lithium-ion batteries

Hazard: The battery packs can overheat, posing fire and burn hazards.

Remedy: Replace

Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.

Consumer Contact: HP toll-free at 888-202-4320888-202-4320 FREE from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.

Recall Details

Units: About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico)

Description: This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.

Incidents/Injuries: HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.

Sold at: Best Buy, Wal-Mart, and Costco and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.

Importer: HP Inc., of Palo Alto, Calif.

Manufactured in: China

Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/58986r-eng.php

Profeco's press release is available at: http://www.profeco.gob.mx/alertas/alertas16.asp

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772800-638-2772 or teletypewriter at 301-595-7054301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.

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