Hexaware Technologies Featured Among Top 25 Case Studies in New ISG Book on Digital Excellence

MUMBAI, India, June 17, 2020 /PRNewswire/ -- Hexaware Technologies, one of the fastest growing next-generation provider of IT, BPO and Consulting Services, today announced it has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, for its role in one of the top 25 examples of digital transformation in the past year, as featured in the newly published ISG book, Scaling Digital: 25 Stories of Innovation - https://hexaware.com/resource/hexaware-featured-among-top-25-case-studies-in-new-isg-book-on-digital-excellence/

Air Canada partnered with Hexaware on the digital transformation initiative to replace IBM TPF PSS applications with products from the Amadeus Altéa suite in the digital assurance space. The key objective was to ensure safe, secure, and reliable operations during transition. The scope involved implementing approximately 182 applications and products, including 23 Amadeus products to be integrated with 24 other applications while following an aggressive timeline. The engagement also included designing, developing, and implementing nine new applications, integrating 57 of the impacted applications with the new ecosystem, and providing rollout support and customer service desk support.

Implementation day saw 100% on-time flight departures on the new PSS. It has given Air Canada a competitive edge. Some of the key tangible outcomes include:

• Reusable digital assets resulting in 35% increased productivity
• 30% faster time to market for new features
• 50% faster onboarding for new Air Canada employees
• Substantial revenue uplift on an annual basis

Eswar Venkatachalam, Senior VP & Global Head - Travel & Transportation Industry said, "Time-tested knowledge of the airline/airport domains blended with our proven capabilities of Digital Assurance and automation to transform Air Canada's legacy Passenger Services System into a truly trailblazing process. The aggressive timeline greatly aided in ensuring both productivity and creativity in the spirit of Hexaware's Agile Development methodology. Hexaware can assist organizations looking for revolutionary transformation programs with our Digital Leap-frogging service offerings."  

"ISG selected Hexaware as among the best of the best on the basis of the strong partnership between Hexaware and their customer Air Canada and the impactful digital transformation they achieved together," said Paul Reynolds, Partner and Chief Research Officer, ISG. "Through their innovative execution, application of cutting-edge digital technologies and overall commitment to excellence, Hexaware and Air Canada achieved impressive, tangible business results."

About ISG

For information, visit www.isg-one.com.

About Hexaware:

Learn about Hexaware at http://www.hexaware.com.  

Safe Harbor Statement: http://hexaware.com/investors/

Media contacts:
Sreedatri Chatterjee,
[email protected]
+(91) 9004263405

SOURCE Hexaware Technologies Ltd.