HDI Establishes Two New Awards to Recognize Service Management Excellence

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May 14, 2014, 04:11 ET

COLORADO SPRINGS, Colo., May 14, 2014 /PRNewswire/ -- HDI, the worldwide professional association and certification body for the technical service and support industry, today announced the creation of two new industry awards that honor support organizations that have excelled in service management. The inaugural awards will be presented in October at FUSION 14, the leading industry conference for service management professionals.

The HDI Service Improvement Award honors an organization that has successfully implemented or improved upon one or more service offerings. The HDI Knowledge-Centered Support Award honors an organization that has successfully implemented or improved upon a Knowledge-Centered Support adoption. Together, these new awards join HDI's nationally recognized and prestigious award program, which confers upon organizations and individuals the highest honors in the technical service and support profession.

"These new awards honor organizations that have brought measurable value to their businesses through outstanding service management," said Leslie Cook, director of membership. "The organizations that receive these awards will be recognized for their dedication to promoting service improvement best practices and leveraging those best practices as competitive differentiators. In addition to recognizing excellence in our industry, these awards will promote service improvement and enable organizations to learn from the experiences of others."

Applicants must show clear evidence of innovation and creativity, the integration of best practices, stakeholder involvement, and business alignment. Those interested in submitting their organizations for these awards can find more information at www.ThinkHDI.com/Awards. The submission deadline is June 30, 2014.

ABOUT HDI | HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.

HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

ABOUT UBM Tech | UBM Tech is a global media business that provides information, events, training, data services, and marketing solutions for the technology industry. Its media brands and information services inform and inspire decision makers across the entire technology market— engineers and design professionals, software and game developers, solutions providers and integrators, networking and communications executives, and business technology professionals. UBM Tech's industry-leading media brands include EE Times, Interop, Black Hat, InformationWeek, Game Developer Conference, CRN, and DesignCon. The company's information products include research, education, training, and data services that accelerate decision making for technology buyers. UBM Tech also offers a full range of marketing services based on its content and technology market expertise, including custom events, content marketing solutions, community development and demand generation programs. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion.

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