HDI Announces it Has Earned the KCS Aligned Designation

COLORADO SPRINGS, Colo., Aug. 16, 2013 /PRNewswire/ --  HDI, the leading professional association and certification body for technical service and support professionals, today announced it has earned the KCS Aligned v5 designation for the Knowledge Management Foundations: KCS Principles course.

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"The KCS Academy is pleased to have HDI's Knowledge Management Foundations: KCS Principles course earn the KCS Aligned v5 designation. The KCS Aligned validation process ensures that the Knowledge Management Foundations: KCS Principles course supports key elements of the KCS practices," said Greg Oxton, executive director of the Consortium for Service Innovation.

Over the past twenty-one years, the Consortium for Service Innovation has evolved Knowledge-Centered Support (KCS) into a proven best practice that complements the ITIL framework, a methodology that defines how to successfully implement knowledge management with service management. In 2003, in response to requests from its members for knowledge management best practices, HDI partnered with the Consortium to promote KCS in the technical service and support industry. This partnership resulted in the three-day Knowledge Management Foundations: KCS Principles course, which has been regularly updated over the past ten years. As a member of the Consortium, HDI continues to participate in the evolution of KCS.

"HDI has been an evangelist for the Knowledge-Centered Support methodology since 2003, and we are proud to have earned the KCS Aligned v5 recognition from the KCS Academy," said Rick Joslin, HDI's executive director of certification and training. "HDI is committed to promoting KCS based on the collaborative works of the Consortium for Service Innovation. We know that organizations that adopt knowledge management best practices within service management are elevating the customer experience. And enabling business success through exceptional customer experiences is why HDI serves the technical support industry."

KCS is a service mark of the Consortium for Service Innovation.

ABOUT HDI | HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. 

HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

For more information about HDI, visit www.ThinkHDI.com or call 800.248.5667.

ABOUT UBM Tech | UBM Tech is a global media business that provides information, events, training, data services, and marketing solutions for the technology industry. Its media brands and information services inform and inspire decision makers across the entire technology market— engineers and design professionals, software and game developers, solutions providers and integrators, networking and communications executives, and business technology professionals. UBM Tech's industry-leading media brands include EE Times, Interop, Black Hat, InformationWeek, Game Developer Conference, CRN, and DesignCon. The company's information products include research, education, training, and data services that accelerate decision making for technology buyers. UBM Tech also offers a full range of marketing services based on its content and technology market expertise, including custom events, content marketing solutions, community development and demand generation programs. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion.

SOURCE HDI

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