Hawaiian is Nation's #1 On-Time Airline for 8th Straight Year

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Feb 14, 2012, 11:47 ET

HONOLULU, Feb. 14, 2012 /PRNewswire/ -- Hawaiian Airlines extended its industry-leading streak of punctuality in 2011 ranking as the nation's #1 on-time airline for an eighth straight year, according to the U.S. Department of Transportation's Air Travel Consumer Report issued today for December and the full year 2011.

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For 2011, Hawaiian averaged a 92.8 percent on-time performance ranking #1 in 11 of the 12 months and exceeding the industry average for the year by 13.2 percentage points. For the month of December, Hawaiian's on-time performance was 91.0 percent, ranking second to AirTran Airways at 91.9 percent.

"To achieve a nearly 93 percent on-time rate over the entire year reflects the dedication that Hawaiian's employees bring to the job every day to provide our customers with the very best in service and reliability," said Mark Dunkerley, Hawaiian's president and CEO. "We congratulate AirTran Airways for earning the top spot in December and we look forward to the challenge of regaining that position in 2012."

Hawaiian also had the industry's best overall results for fewest flight cancellations in 2011, earning the #1 ranking in 8 of the 12 months as reported in DOT's monthly reports. Hawaiian had 122 cancellations out of 66,740 total flights in 2011, an average of approximately 0.2 percent for the year. In December, Hawaiian had a nearly perfect score with only two cancellations out of 5,523 total flights.

In the category of passengers denied boarding (or oversales), which are reported quarterly, Hawaiian had the industry's second-lowest rate of 0.11 per 10,000 passengers for 2011, or 92 cases out of more than 8.6 million passengers. Hawaiian also ranked second overall in fourth quarter 2011 with a rate of 0.26 per 10,000 passengers, representing 55 cases out of more than 2.1 million passengers.

Hawaiian is the largest provider of air service to Hawaii from the Western U.S. with daily nonstop flights from 10 gateway cities on Airbus A330-200 and Boeing 767-300 aircraft, making it the only carrier to use wide-body aircraft for all transpacific flights.

Hawaii's largest and longest-serving carrier is also the leading provider of air service between Honolulu and the neighbor islands of Kauai, Maui and Hawaii Island (Hilo and Kona).

The DOT report is available at http://airconsumer.ost.dot.gov/reports/atcr12.htm.

About Hawaiian Airlines

Hawaiian has led all U.S. carriers in on-time performance for each of the past eight years (2004-2011) as reported by the U.S. Department of Transportation. In addition, consumer surveys by Conde Nast Traveler, Travel + Leisure, and Zagat have all ranked Hawaiian the top domestic airline offering flights to Hawaii. Hawaiian was also the nation's highest-ranked carrier for service quality and performance in the prestigious Airline Quality Rating (AQR) study for 2008 and 2009.

Now in its 83rd year of continuous service in Hawaii, Hawaiian is the largest provider of passenger air service to Hawaii from the state's primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to Japan, South Korea, the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides approximately 150 daily jet flights between the Hawaiian Islands.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines).

SOURCE Hawaiian Airlines