Hart InterCivic Disrupts Status Quo with 97% Customer Satisfaction
AUSTIN, Texas, Sept. 14, 2016 /PRNewswire/ -- Hart InterCivic, Austin-based election solution provider, has earned an outstanding vote of confidence. In its 2016 customer satisfaction survey, 97 percent of customer respondents rated Hart's overall service as excellent or above average. Perhaps more significantly, 91 percent said they would recommend the company to an election colleague.
"For election administrators in a high-visibility year like 2016 – or in any year – trusting your election solution partner is paramount," said Phillip Braithwaite, President and CEO of Hart InterCivic. "Hart is passionate about customer service. In turn, our customers know they can count on us to provide the best support in the industry."
With more than a century of history providing products and services that support election administration, Hart now serves hundreds of customers and tens of millions of registered voters across the U.S. Top-notch customer service is key to the company's customer loyalty and growth, and customer feedback informs every aspect of how the business is run.
Since 2007, annual customer surveys have proactively sought customer input and triggered action plans that involve following up with each respondent. While Hart strives to continuously improve service to customers, they hold a benchmark goal of achieving a 90+ percent score in key categories – a goal they have surpassed for more than five years.
"We are proud to report the highest customer satisfaction in the industry," Braithwaite said. "Customer service is not a department at Hart, it is woven into the fabric of our culture."
With ratings this high, customers are eager to share positive feedback. More than half of the survey takers listed what Hart is doing right, including:
- "One of the things Hart does best is respond to its customers, and this year is no different. Keep it up."
- "Staying on the cutting edge…. Quick responses to take care of customer needs at all times; very personable."
- "Customer service is still No. 1. I trust Hart will have our best interest and ideas in mind."
- "Staying in touch with customers through emails, newsletters and drop-in visits is what Hart is doing right."
Austin-based Hart InterCivic is a full service election solutions innovator, partnering with state and local governments to deliver secure, accurate and reliable elections. Working side-by-side with election professionals for more than 100 years, Hart is committed to helping advance democracy one election at a time. The Hart mission fuels passionate customer focus and a continuous drive for technological innovation. The company's new Verity Voting system makes voting more straightforward, equitable and accessible—and makes managing elections more transparent, more efficient and easier.
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SOURCE Hart InterCivic
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