Hamilton Sundstrand's Customer Response Center Reaches One-Year Milestone; Serves 1,000 Customers

WINDSOR LOCKS, Conn., Nov. 9, 2011 /PRNewswire/ -- Hamilton Sundstrand Corporation, a subsidiary of United Technologies Corporation (NYSE: UTX), today celebrates the one year anniversary of its Customer Response Center. In its first year, the Hamilton Sundstrand Customer Response Center responded to more than 9,000 inquiries from nearly 1,000 unique commercial customers, or approximately two-thirds of the industry, maintaining customer service levels at 98 percent for aircraft on ground (AOG) issues.

Based at Hamilton Sundstrand's headquarters in Windsor Locks, Conn., the Customer Response Center is staffed by engineers 24 hours a day, 365 days a year, to help customers keep aircraft flying.  In total, the center supports over 1,500 operators flying 70,000 aircraft containing more than four million Hamilton Sundstrand components.

"The Customer Response Center is a true testament of our commitment to providing the highest standard of support to our customers," said Matthew Bromberg, Hamilton Sundstrand Customer Service vice president and general manager. "By connecting airlines directly with Hamilton Sundstrand's aftermarket team, the Customer Response Center helps customers gain access to the help they need at any given time. This is truly a benchmark in the aerospace industry."

The Customer Response Center offers AOG support through a single point of contact, real-time technical support for customers of all aerospace products, and proactive issue identification and resolution.

The Hamilton Sundstrand Customer Response Center can be reached by phone at 1-877-808-7575, or by email at [email protected].

With 2010 sales of $5.6 billion, Hamilton Sundstrand is headquartered in Windsor Locks, Conn. Among the world's largest suppliers of technologically advanced aerospace and industrial products, the company designs, manufactures and services aerospace systems and provides integrated system solutions for commercial, regional, corporate and military aircraft. It also is a major supplier for international space programs.

United Technologies Corp., based in Hartford, Conn., is a diversified company that provides high-technology products and services to the aerospace and building industries.

www.hamiltonsundstrand.com

SOURCE Hamilton Sundstrand Corporation

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