Hamilton Sundstrand Launches Global Customer Response Center

WINDSOR LOCKS, Conn., Nov. 9, 2010 /PRNewswire/ -- Hamilton Sundstrand, a subsidiary of United Technologies (NYSE: UTX), today began operations of its new Customer Response Center at its Windsor Locks, Conn., facility.

The Hamilton Sundstrand Customer Response Center is a technologically advanced center designed to respond and support customer needs ranging from critical spare parts to technical support.  

"Hamilton Sundstrand's new Customer Response Center serves as a key differentiator in the marketplace by providing a single resource to coordinate across Hamilton Sundstrand's broad portfolio of businesses, platforms and facilities and our diverse customer base comprising several thousand commercial and military operators and business aircraft," said Matthew Bromberg, Hamilton Sundstrand Customer Service vice president and general manager.  "Our ultimate goal is to provide the highest standard of customer support and to keep our customers' aircraft in the air."

The Customer Response Center, staffed by engineers 24 hours a day, 365 days a year, will help keep customer aircraft flying by addressing technical issues and aircraft spare part orders. The center will feature new software to manage customer inquiries and create a master database allowing Hamilton Sundstrand's businesses to coordinate their efforts in addressing and resolving customer issues as quickly as possible.

"Over the last decade, Hamilton Sundstrand's global customer base and diverse product portfolio have grown tremendously," Bromberg said. "To support our customers, Hamilton Sundstrand has one of the largest networks of engineering, manufacturing and repair facilities in the industry.  While our systems continue to evolve technologically, and customer expectations increase, the Customer Response Center will enable Hamilton Sundstrand to provide real-time support to the industry."    

The Hamilton Sundstrand Customer Response Center can be reached by phone at 1-877-808-7575, or by email at [email protected].

With 2009 revenues of $5.6 billion, Hamilton Sundstrand is headquartered in Windsor Locks, Conn. Among the world's largest suppliers of technologically advanced aerospace and industrial products, the company designs, manufactures and services aerospace systems and provides integrated system solutions for commercial, regional, corporate and military aircraft. It also is a major supplier for international space programs.

United Technologies Corp., based in Hartford, Conn., is a diversified company that provides high-technology products and services to the aerospace and building industries.

www.hamiltonsundstrand.com

SOURCE Hamilton Sundstrand

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