Hamilton Sundstrand Customer Response Center Makes Impact, Provides 24/7 Support to Customers

PARIS, June 19, 2011 /PRNewswire/ -- PARIS AIR SHOW -- Since opening its doors just over six months ago at its Windsor Locks, Conn. headquarters, Hamilton Sundstrand Corporation's Customer Response Center has received over 3,500 inquiries from more than 700 unique customers. The average turnaround time for technical inquiries is five days with a 99 percent customer service level for aircraft on ground (AOG) support.  Hamilton Sundstrand is a subsidiary of United Technologies Corporation (NYSE: UTX).

The Customer Response Center is staffed by engineers 24 hours a day, 365 days a year, to address technical issues and spare part orders and keep aircraft flying.  Connecting airlines with Hamilton Sundstrand's aftermarket team, the Customer Response Center features sophisticated software to manage customer inquiries from a single data collection point, enabling Hamilton Sundstrand businesses to coordinate and quickly resolve issues.

"We are thrilled to see that Hamilton Sundstrand customers are taking full advantage of our new Customer Response Center," said Hamilton Sundstrand President Alain Bellemare. "It is a valuable tool for our business, designed to delight customers and keep aircraft flying."

Hamilton Sundstrand's Customer Response Center supports more than 1,500 operators flying 70,000 aircraft containing more than four million Hamilton Sundstrand components. Customer support ranges from AOG situations to technical support of Hamilton Sundstrand's component maintenance manuals.

The Hamilton Sundstrand Customer Response Center can be reached by phone at 1-877-808-7575, or by email at [email protected].

With 2010 sales of $5.6 billion, Hamilton Sundstrand is headquartered in Windsor Locks, Conn. Among the world's largest suppliers of technologically advanced aerospace and industrial products, the company designs, manufactures and services aerospace systems and provides integrated system solutions for commercial, regional, corporate and military aircraft. It also is a major supplier for international space programs.

United Technologies Corp., based in Hartford, Conn., is a diversified company providing high technology products and services to the building and aerospace industries worldwide.

Please visit www.utcaero.com for news from United Technologies at the Paris Air Show 2011.

Dan Coulom
860-654-3469
[email protected]
www.hamiltonsundstrand.com

SOURCE Hamilton Sundstrand

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