GroupLink Announces Free Service Desk Solution for Open Horizons Members

VIENNA, Nov. 29, 2010 /PRNewswire/ -- GroupLink Corporation, makers of the first ZENworks 10 integrated service desk, the "everything HelpDesk" (eHD), announced the upcoming release of its free service desk solution at the 2010 Open Horizons EMEA Summit. This free solution, slated to release by 31 January 2011, is an exclusive offer for all Open Horizons Members. This announcement comes as GroupLink shows its commitment to the EMEA market and the members of Open Horizons, the largest Novell user community in the world.

GroupLink has supported the Open Horizons Community from its inception and has been present in the EMEA market for many years. During this time, GroupLink has added great value to Novell environments through its integrated Novell service desk which features key integration with ZENworks 7, ZEN 10, ZENworks 11, GroupWise or Exchange, eDirectory or Active Directory (LDAP), SUSE Linux, SLES 9, 10, & 11, Novell's OES and OES2, or Windows.

The company confirms this free offer through one of its many EMEA distributors, including: Germanics – Inetra GmbH; Netherlands – QEQ; UK – BCNS; South Africa – Fig Technology; Belgium – The Network Factory; all others, contact GroupLink directly.

For more information about this powerful integrated service desk visit http://www.grouplink.net/products/ehd/freehelpdesk.html

For more information about, or to become a member of Open Horizons, visit http://www.open-horizons.net/

GroupLink's "everything HelpDesk" is a complete, mobile, fully web-based, user-friendly help desk solution built upon ITIL best practices.  This solution fulfills the needs of multiple departments, in many industries, for request/resolution tracking and workflow management. Its rapid adoption rate is credited to increased effectiveness and reduced total cost of ownership (TCO) for its users.

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower total cost of ownership.

GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.

ZENworks, ZENworks 7, ZEN 10 and ZENworks 11 are trademarks belonging exclusively to Novell, Inc.

SOURCE GroupLink Corporation

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