Group Five Releases Results for Partial Administration Services for Corporate Stock Plan Administrators

SAN ANSELMO, Calif., Sept. 12, 2018 /PRNewswire/ -- The 2018 Group Five Stock Plan Administration Benchmark Study measures plan sponsor loyalty and satisfaction with partial administration service providers who license their commercial recordkeeping systems, and brokers who provide plan participant services. The partial administration service model allows plan sponsors to do recordkeeping internally and contract with one or more brokers for the participant experience.

The study finds that industry loyalty, for both systems and brokers, has increased from last year, mainly due to improvements in customer service and support. However, overall satisfaction decreased for commercial systems, and remains unchanged for brokerage services. The drop in overall satisfaction with commercial systems is likely due to rising expectations for reporting capabilities and functionality of administration platforms. "Corporate plan sponsors expect recordkeeping systems to be continually upgraded to easily support ever-changing plan designs," said Kathy Huston, Director of Research for Group Five LLC.

Commercial Systems
E*TRADE's Equity Edge Online, for the seventh year in a row, received the highest loyalty rating for commercial administration systems with an NPS of 76, and the highest overall satisfaction rating of 97 percent favorable. Solium's Shareworks is second with an NPS of 41 and an overall satisfaction rating of 89 percent favorable.

Broker Services
E*TRADE received the highest loyalty and overall satisfaction ratings for broker services with an NPS of 65 and an overall satisfaction rating of 95 percent favorable. Bank of America Merrill Lynch has the second-highest NPS at 56 and the second-highest overall satisfaction at 89 percent favorable.

"Maintaining our position as the #1-rated stock plan administration platform in the industry for seven years in a row further solidifies our position as an industry leader," said Scott Whatley, President of E*TRADE Financial Corporate Services, Inc. "From our white-glove executive services, to our user-friendly mobile experience, and our Equity Edge Online® platform, we are thrilled to yet again be awarded by the Group 5 study in our ongoing pursuit to deliver best-in-class solutions for equity compensation administration."

Now in its 20^th year, the results from this year's study include responses from 307 public companies who use a commercial system, and 304 public companies who use brokerage services. The study is the only independent forum for plan sponsors to confidentially make their opinions and priorities known to service providers. To download a complimentary summary of the results by service provider visit www.groupfiveinc.com/benchmarks.

Founded in 1990, Group Five LLC is a corporate services research and consulting firm. Group Five, a leader in business-to-business loyalty and satisfaction research and consulting, is best known for research in stock plan administration and shareholder services.

* NPS®, Net Promoter® & Net Promoter® Score are a registered trademark of Fred Reichheld, Satmetrix, and Bain & Company. Net Promoter Scores range from -100 to +100 based upon the difference between the percent of promoter and detractor scores. 

No advertising or other promotional use can be made of the information in this release without the express prior written consent of Group Five.

Company Contact:
Kathy Huston, 415.785.7983
[email protected]
www.groupfiveinc.com

SOURCE Group Five

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