Greater Toronto Airports Authority Goes First Class with OpenText Enterprise Content Management

Content Suite Platform Enables Fast, Secure and Automated Business Processes for International Airports Authority

News provided by

Sep 03, 2014, 09:00 ET

WATERLOO, Ontario, Sept. 3, 2014 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), today announced that the Greater Toronto Airports Authority (GTAA) has implemented OpenText Content Suite™. Serving as the information governance backbone for the GTAA, OpenText Content Suite enables the capture, processing and management of enterprise content across the organization.

The GTAA is the central point for collaboration among internal teams, external government, travel agencies, 75 airlines with 155 international destinations and several other partners. With nearly 1,200 employees managing and operating a variety of departments and technology systems, sharing content and managing processes across multiple workgroups is incredibly important but also challenging.

"Information silos within the company would be detrimental," notes Juan Pablo Rojas, Digital and Corporate Information Solutions Lead for GTAA. "Each department has its own work and goals that support our corporate mandate, so information management is essential."

The GTAA manages Toronto Pearson International, Canada's largest and busiest airport. Each year Toronto Pearson welcomes 36 million passengers heading out, settling in or passing through the area. In order to keep the bustling airport running, the GTAA turned to OpenText Content Suite to provide fast, secure and automated business possibilities.

"We have continued to grow our use of the Content Suite Platform," Rojas notes. "We have established workflows and many things that are helping the airport run in a better way. Now, employees can also access their content in iShare, an intranet portal with which they are familiar. The convenience of the OpenText system has led to widespread adoption."

Approximately 500 of the GTAA's 1200 employees access the system directly every day to change, add or review documents while the additional users access and view their files through iShare, the company's branded Content Suite portal.

"We are working on a plan to migrate everything into the Content Suite platform," added Rojas. "We have all of our corporate documents in the Content Suite and eventually want to have all our documents in the repository. People can use their personal workspace for their files in draft mode and, once final, move them over into iShare."

The GTAA has built 30 workflows for business processes varying from simple to complex, including ordering business cards, exchanging shifts, requesting new tools and hiring new employees. External processes have also been established for contracts, amendments, documents and pictures. Each business procedure involves specific levels of review and approval and are routed through to simplify the procedure for all parties.

"When someone is looking for a document, they know where to find it," Rojas says. "We're saving time. We're saving money. We're saving anywhere from $5,000 to $26,500 annually per workflow and 2 to 20 hours per week/per workflow."

Rojas concluded, "OpenText always has the resources on hand to get the work done. We work well as a team to accomplish our main goal. There are a lot of things in the future for us with OpenText and I'm very excited about the new technology that's coming. There are some great tools OpenText is working on."

OpenText Content Suite is designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise. Content Suite is part of OpenText's EIM strategy, which enables organizations to discover and manage information to spur growth and innovation across their organization, increasing time to competitive advantage. Consisting of five comprehensive and integrated product suites, OpenText's EIM strategy delivers a unified developer platform, engaging and consistent user experience and deep integration across suites to enable comprehensive information flows across the extended enterprise.

Read more about how OpenText Content Suite enables the GTAA to capture, process and manage information across the organization here.

Learn more about OpenText EIM:

Read the blog of Mark Barrenechea, OpenText's CEO
Connect with OpenText:
- Twitter: @opentext
- LinkedIn: www.linkedin.com/company/OpenText
- Facebook: www.facebook.com/opentext

About OpenText
OpenText provides Enterprise Information Management software that helps companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data center or in the cloud. More than 100,000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit: www.opentext.com.

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright ©2014 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit: http://www.opentext.com/2/global/site-copyright.html_SKU.

About the GTAA
On December 2, 1996, the GTAA assumed management, operation and maintenance of Toronto Pearson, Canada's largest and busiest airport. Since then, the GTAA has made vast improvements, including the addition of a state-of-the-art baggage system, a world class de-icing facility and many other new airport innovations. Over the past few years, GTAA has grown and evolved Toronto Pearson to meet the demands of guests, employees and the people of Toronto. Today, the airport is the 5th largest entry point to North America. The GTAA aims to turn Toronto Pearson into North America's premier portal into a world of possibilities and become the entry point on the continent.

Logo - http://photos.prnewswire.com/prnh/20130730/CL55531LOGO

SOURCE Open Text Corporation