Go Live with CA Technologies Delivers a Seamless Experience Through a Customer's Lifecycle

News provided by

CA Technologies

May 17, 2010, 12:00 ET

LAS VEGAS, May 17 /PRNewswire-FirstCall/ -- CA WORLD -- CA Technologies (Nasdaq: CA), today announced the availability of Go Live with CA Technologies.  This advanced customer experience program integrates services, support, education, partners and communities to enable rapid product deployment and accelerate long term solution value.

Once a prospect becomes a CA Technologies customer, they are introduced to the programs and technology offered by Go Live with CA Technologies across four stages:

  • Get me started – A personal welcome to CA Technologies that provides a step by step guide through the process to get a quick start.
  • Set me up – Critical project milestones are visible and managed using an online portal.  The Go Live with CA Technologies Command Center helps provide a smooth move to production through pre-planning and move to production monitoring.
  • Roll it out – Follow up checkpoints, education and issue monitoring are executed to promote ongoing production success.
  • Get more out of it – To get more out of their CA Technologies investments, deployed customers can take advantage of a variety of leverage programs.  

"The tools and processes provided by Go Live with CA Technologies were instrumental in streamlining our deployment of CA Clarity," said Benjamin Beberness, applications director at PacifiCorp. "The rapid implementation services offering enabled us to quickly leverage the solution and delivered results that met our business needs."  

The program also provides proactive and periodic monitoring of a customer's progress, so that issues may be pre-empted and projects stay on track throughout their lifecycle roadmap.

"CA Technologies is committed to the long term success of our customers and partners," said Leo Annab, corporate senior vice president of Global CA Technologies Support. "Go Live with CA Technologies provides a seamless post sale experience that gets customers' deployments started quickly and brings together an assortment of supporting programs that will help them get even more value out of their implementations."

Go Live with CA Technologies is available worldwide to CA Technologies' enterprise customers. CA Technologies partners can also take advantage of Go Live with CA Technologies to create implementation projects, track issues, and collaborate.

"We are very encouraged by the Go Live with CA Technologies program," said Andreas Faruki, partner at Deloitte LLP. "We believe that the increased visibility and better collaboration the program offers will enable Deloitte and CA Technologies to have even better implementation success among our joint customers."

For more information on Go Live with CA Technologies, visit http://www.ca.com/go_live or contact your CA Technologies account manager.

CA World 2010 attendees can visit the CA Technologies Services, Education, and Support booth in the exhibition center to see firsthand the capabilities offered by Go Live with CA Technologies.

For more information on CA World 2010 including a full agenda and registration details, visit http://www.ca.com/caworld.

(Logo:  http://photos.prnewswire.com/prnh/20100516/NY05617LOGO )

About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies' innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at www.ca.com. Follow CA Technologies on Twitter at www.twitter.com/cainc.

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Trademarks

Copyright © 2010 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Contacts:

Michelle Healy

Public Relations

(631) 342-4701

[email protected]

SOURCE CA Technologies

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