Global UCC Industry Outlook 2019: Migration to Cloud-Based Subscription Services is Accelerating as Organizations Gain Confidence

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Jun 11, 2019, 13:45 ET

DUBLIN, June 11, 2019 /PRNewswire/ --

The "Global UCC Industry Outlook, 2019" report has been added to ResearchAndMarkets.com's offering.

The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications.

The gap between as a service offerings and other consumption models is increasingly wide. In 2018, revenues from the services segment again increased year-over-year, approaching two-thirds of total global UCC revenues. Services growth is generated at the expense of revenues from UCC endpoints, software and platforms, which are each declining in the mid-to-low single digits annually.

Developers are pushing the technology to envelop to enhance their value propositions, further accelerate customer migration to next-generation products and services, and earn more wallet share. A vigorous focus on user experience, mobile-first solutions, enhanced management and next-generation capabilities leveraging artificial intelligence, machine learning, automation and rich-analytics are driving the development of tomorrow's UCC industry.

There is little doubt that cloud services are the future for the majority of workloads and use cases however, competitive hybrid offers are required to reach all market tiers and industry segments. Providers must acknowledge customer requirements to evolve at their own pace, preserve and utilize existing assets, mitigate potential disruption, and adhere to individual deployment and consumption preferences for mission-critical and data-sensitive applications. As such, breadth of portfolio and effective pricing are keys to overall competitiveness, yet effective implementation, reliability, quality, security and support will ultimately win the day.

M&A will progress as providers seek to strengthen their portfolios, expertise and footprints. Customers will benefit as well, from streamlined vendor management, more holistic solutions, stronger roadmaps, and more clear migration paths that are needed for their digital transformation initiatives.

Simultaneously, the industry is susceptible to the activities and influences of technology industry giants, which may already participate in the UCC space, as well as those that may enter in the near or mid-terms.

In the next few years, we will see a continuation of the above trends. All the while various segments will become increasingly intertwined. Similar to the convergence of web and video conferencing, unified communications as a services (UCaaS), contact center as a service (CCaaS), communications platforms as a service (CPaaS), and rich media collaboration (e.g., multi-media conferencing, team messaging, etc.) will become more tightly integrated within the UCC stack. The net-effect will be more frictionless sales, implementation, adoption and utilization that have been the general goal for UCC from its outset.

Key Topics Covered:

1. Executive Summary

2018 Global UCC Industry - Actuals vs Forecast
Telephony Services Market Key Findings
Premises-based Communications Platforms Market Key Findings
Communications Endpoints Market Key Findings
Audio Conferencing Endpoints Market Key Findings
Professional Headset Market Key Findings
Connectivity Device Market Key Findings
Messaging Market Key Findings
Conferencing Services Market Key Findings
Web Conferencing Platforms Market Key Findings
Video Conferencing Product Market Key Findings
CEO's Perspective

2. Research Scope and Segmentation

Research Scope
Research Methodology
Research Objectives
UCC Industry Definitions and Segmentation
Telephony and Collaboration Market Segmentation
Messaging Market Segmentation
Social Business and Conferencing Market Segmentation
Communications Endpoints Market Segmentation
Conferencing Endpoints Market Segmentation
Communications Platforms Market Segmentation
Connectivity and Services Market Segmentation

3. Global UCC Sales Trends

Global UCC Industry Sales - 2018 and 2020
Communications Endpoints Revenue by Type
Communications Software and Platforms Revenue by Type
Communications Services Revenue by Type

4. Regional UCC Sales Trends

IT Investment Plans Over the Next Two Years
Near-term UCC Investment Plans by Region
Top Challenges for IT Departments by Region
Top IT Investment Drivers by Region
Digital Transformation Readiness by Region
UCC Importance to Digital Transformation by Region
UCC Integration with Business Applications by Region

5. Trends to Watch - 2018 Global UCC Industry

Future Outlook - Services
Future Outlook - Endpoints
Future Outlook - Software and Platforms

6. Conclusions

Recommendations - 2019 UCC Industry, Global
UCC Future Outlook and Key Conclusions
Legal Disclaimer

7. Appendix

Companies Mentioned

Cisco
Microsoft

For more information about this report visit https://www.researchandmarkets.com/r/bthddz

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