Global IT Service Management (ITSM) Market Report

DUBLIN, April 14, 2014 /PRNewswire/ --

Research and Markets (http://www.researchandmarkets.com/research/3rsglz/global_it_service) has announced the addition of the "Global IT Service Management (ITSM) Market Report" report to their offering. 

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The analysts forecast the Global IT Service Management (ITSM) market to grow at a CAGR of 7.30 percent over the period 2012-2016. One of the key factors contributing to this market growth is that an increasing number of employees are using personal technology devices in workplace. The Global IT Service Management (ITSM) market has also been witnessing the increasing popularity of ITSM among SMEs. However, the lack of transparency in service level agreements could pose a challenge to the growth of this market. 

The report, Global IT Service Management (ITSM) market Report, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it also covers the Global IT Service Management (ITSM) market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

One of the major reasons for cloud-based ITSM adoption is to reduce the capital and operational costs associated with computing resource provisioning within enterprises. Since cloud services are provided over the cloud infrastructure, there is a considerable reduction in the associated capital and operational expenditure. 

SMEs have a smaller budget and often opt for public cloud services to meet their business requirements. The pay-per-use model makes the solution feasible for SMEs as they pay only for their usage. ITSM providers can promptly set up and configure the ITSM system in a SaaS-based environment. 

They also provide users with at-a-glance information on power usage efficiency and data center usage competence. This trend is increasing the popularity of ITSM solutions among SMEs, thereby contributing to the growth of the market.

According to the report, one of the major drivers is the widespread adoption of personal devices in the workplace. Employees working in various organizations are carrying their own mobile devices such as smartphones and tablets to their workplace and connecting them to their company's network. 

These devices also facilitate remote access to data and help employees remain productive at all times even when they are not at their workstations. The increasing number of devices used with company networks is increasing the need for IT systems and services, thus driving the growth of the market.

Key Topics Covered: 

1. Executive Summary

2. Scope of the Report

3. Market Research Methodology

4. List of Abbreviations

5. Introduction

6. Market Landscape

7. Market Segmentation by Application

8. Market Segmentation by End-users

9. Geographical Segmentation

10. Key Leading Countries

11. Buying Criteria

12. Market Growth Drivers

13. Drivers and their Impact

14. Market Challenges

15. Impact of Drivers and Challenges

16. Market Trends

17. Trends and their Impact

18. Vendor Landscape

19. Key Vendor Analysis

20. Other Reports in this Series


Companies Mentioned:

• Axios Systems
• BMC Software Inc.
• CA Technologies Inc.
• Cherwell Software LLC
• Citrix Systems Inc.
• Compuware Corp.
• EMC Corp.
• Fujitsu Ltd.
• Hewlett-Packard Co.
• Hitachi Ltd.
• IBM Corp.
• Microsoft Corp.
• NetScout Systems Inc.
• Oracle Corp.
• ServiceNow Inc.
• Symantec Corp.
• VMware Inc.

For more information visit http://www.researchandmarkets.com/research/3rsglz/global_it_service

Media Contact: Laura Wood, +353-1-481-1716, [email protected]

SOURCE Research and Markets