Global Chatbot Market Report 2017-2022 Featuring Microsoft, Facebook, Slack, Twitter, and Snapchat

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Sep 25, 2017, 14:00 ET

DUBLIN, September 25, 2017 /PRNewswire/ --

The "Global Chatbot Market - Strategic Assessment and Forecast 2017-2022" report has been added to Research and Markets' offering.

The global chatbot market is likely to post a CAGR of more than 28% during 2016-2022.

Global Chatbot Market - Strategic Assessment and Forecast 2017-2022, considers the present scenario of the global chatbot market and its strategic assessment for the period 2016-2022. It includes a comprehensive study of growth drivers, trends, and restraints. It also analyzes leading five vendors and ten other prominent vendors in the market.

The market over the forecast period will be majorly driven by high awareness about the benefits of bots and the rise of innovative test cases for their implementation. While developed countries are increasingly relying on automation to better mitigate their dependence on developing countries for cheap manpower, developing countries are focusing on upgrading their skillsets for existing jobs. Chatbots are recognized as ideal tools, facilitating the same as they enable the automation of routine support activities, while allowing the resource to focus on intelligent algorithms incorporating machine learning.

The chatbot revolution often draws a parallel to robotic automation as it is cited to save as much as 25-30% on manpower costs over the next decade. It is also considered as a game changer in the labor market, eliminating the need for secondary activities to emerging economies and warranting the need to invest upon skill upgrading and next generation technologies rather than routine processes. The adoption of chatbots is spearheaded by major social networks and technology companies, including Microsoft, Facebook, Slack, Twitter, and Snapchat who have well identified the potential of chatbot.

In the end-user segment, the news and media contributes the maximum market revenue to the global market. The adoption of chatbots for this end-user segment is majorly driven by the marginal utility of the customer for live newsfeeds.

The report includes a detailed study of emerging trends, factors driving the growth, and expected challenges of the market during the period 2017-2022. The open-source ecosystem driving innovation and adoption and active support from Facebook, Microsoft and Google to drive down development costs are among the latest trends which are likely to drive the market in the next five years. In addition, there is a major shift from rule-based to AI-based implementation, which will drive the market. Similarly, progressive growth in natural language processing, increased prominence of messaging applications, and the need for optimization of customer management costs are among the driving factors that are likey to catalyze the market.

Key Topics Covered:

Section 1 Research Methodology

Section 2 Executive Summary

Section 3 Report Coverage

Section 4 Introduction

Section 5 Key Market Trends
5.1 Open-source Ecosystem Driving Innovation and Adoption
5.2 Active Support from Facebook, Microsoft, and Google Reducing Development Costs
5.3 Major Shift from Rule-based to AI-based Implementation
5.4 Conversational Interfaces to Dominate with Higher Engagement Rates

Section 6 Key Market Drivers
6.1 Need for Optimization of Customer Management Costs
6.2 Progressive Growth in Natural Language Processing
6.3 Application Fatigue and Higher Development Costs
6.4 Increased Prominence of Messaging Applications

Section 7 Key Market Challenges
7.1 Lack of Viable Pricing Model
7.2 Implementation Limitations for Sensitive End-users
7.3 Spamming and Data Privacy Concerns

Section 8 Global Chatbot Market

Section 9 Chatbot Market by End-user
9.1 Segmental Overview
9.2 News and Media: Market Size and Analysis
9.3 E-commerce: Market Size and Analysis
9.4 Banking and Insurance: Market Size and Analysis
9.5 Healthcare: Market Size and Analysis
9.6 Gaming and Entertainment: Market Size and Analysis
9.7 Telecom: Market Size and Analysis
9.8 Other Chatbot Applications: Market Size and Analysis

Section 10 Chatbot Market by Type
10.1 Segmental Overview
10.2 Rule-based Chatbots: Market Size and Analysis
10.3 AI-integrated Chatbots: Market Size and Analysis

Section 11 Chatbot Market by Interface
11.1 Segmental Overview
11.2 Web-based Chatbots: Market Size and Analysis
11.3 Application-based Chatbot: Market Size and Analysis

Section 12 Segmentation by Geography
12.1 Geographical Overview of Chatbot Market

Section 13 Chatbot Market in APAC

Section 14 Chatbot Market in Europe

Section 15 Chatbot Market in MEA

Section 16 Chatbot Market in North America

Section 17 Chatbot Market in Latin America

Section 18 Competitive Landscape

Section 19 Key Vendor Analysis
19.1 Anboto Group
19.2 Creative Virtual
19.3 eGain Corp.
19.4 Inbenta
19.5 Nuance Communications

Section 20 Other Prominent Vendors
20.1 Haptik Inc.
20.2 Viclone
20.3 Astute Solutions
20.4 Kasisto Inc.
20.5 True Image Interactive
20.6 CX Company
20.7 Next IT Corp.
20.8 H-Care
20.9 Synthetix
20.10 Helpshift

For more information about this report visit https://www.researchandmarkets.com/research/9ngq97/global_chatbot

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