Get Satisfaction Powers Customer Service Platform for 35 Million Consumers with Opscode

SEATTLE, July 1, 2013 /PRNewswire/ -- Opscode^®, the foundation for the coded business, today announced that Get Satisfaction, the community platform that helps companies create engaging customer experiences by fostering online conversations, has automated its entire Amazon Web Services (AWS) infrastructure with Opscode Hosted Chef™. Using Hosted Chef, Get Satisfaction has automated everything from configuration management to application delivery, providing maximum resiliency and flexibility for its online community platform.

Get Satisfaction is an online community platform that fosters consumer conversations about companies' products and services at every stage of the lifecycle. The company uses a fully redundant, geographically dispersed AWS cloud infrastructure to deliver this innovative approach to customer service. By combining Hosted Chef and its Knife EC2 command-line plug-in for AWS with Ironfan, an open source orchestration tool, Get Satisfaction can replicate production configurations in its disaster recovery environment in just minutes, providing the flexibility to adjust to fluctuations in the cloud and manage traffic spikes. In addition, by using Hosted Chef to automate all its server configurations, Get Satisfaction has eliminated the risk of human error in resource provisioning, further improving system reliability.

"Hosted Chef defines our entire infrastructure with simple Ruby code recipes that bend to our needs. We're not confined by strict templates, domain-specific languages, or assumptions built into other automation tools," said Nick Marden, Director of Systems Engineering, Get Satisfaction. "Managing our Chef recipes with Hosted Chef gives us the freedom to configure, adjust, configure again, and evolve our infrastructure in full alignment with our business needs."

"Get Satisfaction has nailed the community angle of customer service, enabling consumers to help each other and companies to better serve their customers," said Adam Jacob, Chief Customer Officer, Opscode. "By automating their application stack with Hosted Chef, they have the agility to best leverage the cloud in delivering an unparalleled community platform."

Get Satisfaction's engineers have used a range of cookbooks from the Chef Community to create an easy-to-follow blueprint for configuring and deploying resources and applications, accelerating development cycles. Using Hosted Chef to define specific application attributes, Get Satisfaction has a code-based model for reuse that ensures engineering and development teams can collaborate from the same predefined guidelines, reducing errors and improving efficiency.

For detailed information on the results Get Satisfaction achieved with Hosted Chef, please read the case study here.

About Opscode

Opscode is the provider of Chef, the automation platform for the coded business. Opscode Chef provides the speed, flexibility, and efficiency to compete in the digital economy. By modeling IT infrastructure and application delivery as code, Chef empowers businesses of all sizes to easily scale to meet demand, eliminate down time, manage complexity, and accelerate time to market. www.opscode.com.

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SOURCE Opscode