Genpact Uses Augmented Reality on iOS to Transform Insurance Claims

Genpact delivers 3D modeling app to help insurers speed claims and improve customer experience

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Sep 24, 2019, 08:00 ET

NEW YORK, Sept. 24, 2019 /PRNewswire/ -- Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, today announced enhancements to its insurance claims management solution, Inspection Assistant, with an innovative augmented reality iOS app that allows insurance companies to improve customer service, speeding claims processing and increasing overall accuracy and efficiency.

In an era of ever-increasing mobility, Genpact is levering advanced technologies and industry experts to help insurers transform operations to meet the expectations of the modern customer, providing companies with easy access to tools that help them better address policyholders' demands for more immediate response time.

Genpact's InspectorPro, an iOS app that is part of Inspection Assistant, incorporates Apple's powerful augmented reality framework, ARKit. The app allows users to take accurate 3D measurements easily with a few taps on a mobile device. Using 3D visual modeling and other advanced technology, Inspection Assistant lets desk-based claims adjusters access virtual on-scene inspections without ever leaving their office. Images from the inspection site are transmitted near instantaneously via the cloud, allowing insurance companies to increase the speed in processing customer claims by up to 70% and lower inspection costs by up to 50%.

"The traditional insurance claims inspection process has required significant resources and time to properly adjust and file a customer claim," said Sasha Sanyal, global business leader, insurance at Genpact. "We are helping insurers take advantage of mobile innovations that enhance vehicle, property, contents, and general liability inspections to process claims faster and with greater accuracy—all while improving customer experience. This ability to apply advanced technologies to the most critical customer pain points is enabling a new era in insurance."

As an Apple mobility partner, Genpact provides advanced solutions on iOS. Genpact will continue to innovate across additional Apple platforms and develop new enhancements for InspectorPro and Inspection Assistant.

To learn more about Inspection Assistant and InspectorPro, see Genpact's website and visit booth 304 at InsureTech Connect on September 23-25, 2019 at the MGM Grand in Las Vegas.

The Genpact InspectorPro app is available today in the App Store.

About Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 90,000+ of us. From New York to New Delhi and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent companies' ways of working. We know that reimagining each step from start to finish creates better business outcomes. Whatever it is, we'll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.