Frost Receives Record 21 Greenwich Excellence Awards

Frost recognized for distinguished service and performance in serving small businesses and middle-market firms in survey of business banking customers

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Frost Bank

Jan 30, 2012, 04:00 ET

SAN ANTONIO, Jan. 30, 2012 /PRNewswire/ -- Frost, one of the largest banks headquartered in Texas, received a record 21 Greenwich Excellence Awards for small-business and middle-market banking, the highest number awarded from Greenwich Associates, a provider of research-based strategy management services for financial professionals.

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This is the seventh consecutive year that Frost has been recognized in the Greenwich Associates study of business banking customers and the first year that Frost received 21 awards, up from 17 last year. The Greenwich Excellence Awards reflect distinguished service and performance in serving small businesses and middle-market firms.

"What makes these Greenwich Excellence awards so special is that they are the result of interviews with our business customers, who have told Greenwich Associates they appreciate our value proposition and our commitment to great service," said Dick Evans, chairman and CEO of Frost. "It is a validation of the way we have been doing business and taking care of customers in Texas for 144 years."

In both middle-market and small-business banking, Frost was recognized as a national winner for:

Overall Satisfaction
Financial Stability
Relationship Manager Performance
Treasury Management Overall Satisfaction
Website Performance
Treasury Management Customer Service
Treasury Management Accuracy of Operations
Treasury Management Product Capabilities

Frost was also a national winner in small-business banking for Branch Satisfaction and was named a regional winner for the West in Overall Satisfaction and Treasury Management Overall Satisfaction for both middle-market and small-business banking.

Greenwich Associates based the awards on interviews with nearly 13,500 small-business banking executives and 11,500 middle-market banking executives. Only a handful of more than 750 banks evaluated stood out as differentiated across a series of qualitative metrics.

Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $20.3 billion in assets at December 31, 2011. One of 24 U.S. banks included in the KBW Bank Index, Frost provides a full range of business and consumer banking products, investment and brokerage services, insurance products and investment banking services. Frost operates more than 115 financial centers across Texas in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.