Frost & Sullivan Customer Contact Visionaries Herald Next-Generation Innovations

COPENHAGEN, Denmark, April 22, 2015 /PRNewswire/ -- Frost & Sullivan is pleased to announce that Ann Mari Dalon, Quality to Customer Director, Europcar; Ray Biggs, Head of Customer Contact, Sainsburys; and Kenny Jacobs, Chief Marketing Officer, Ryanair are among the top speakers poised to discuss designing, engineering and delivering real customer contact change at the 9^th Annual Customer Contact 2015 Europe: A Frost & Sullivan Executive MindXchange, taking place in Copenhagen, Denmark, on 8-10 June 2015.

"We are truly fortunate to have such an impressive group of executives guiding us towards next-generation change," said Brian Fitzpatrick, Partner, Senior Vice President and General Manager, Frost & Sullivan.  "As the customer contact arena continues to evolve, it is important to have true leaders in their fields exploring the use of customer-focused technology and articulating how innovation is driving the customer experience at every level."

Featured sessions at the pan-European event include 'Empowering Employees to Engage in Personal Customer Interaction', 'Delivering a Great Omni Channel Brand Experience', 'B2B Nuances:  Transforming Your Customer Support to Drive Business Development and Growth' and 'Smashing Silos:  Winning Ways to Get Your People on Board and Embracing Change'.

As announced in March, the keynote speakers will be Dr. Phil Klaus, Visiting Fellow, Cranfield University School of Management Centre for Advanced Research in Marketing, and Chris Brindley, Managing Director of Metro Bank. The Master of Ceremonies will be Derek Williams, author and creator of The WOW Awards, The WOW! Group. Mr. Williams is widely regarded as the guru of customer service.

Other featured speakers include Jo Mayes, head of customer data and experience, Standard Life, Gill Kersey, head of support, customer sales and service centers, Marks and Spencer and Tory Flash, international customer experience manager, E.ON

As customer expectations continue to increase and communication methods continue to proliferate, it becomes increasingly important to deliver the "right customer experience at the right time." Participants at the 9th Annual Customer Contact 2015, Europe: A Frost & Sullivan Executive MindXchange will benefit from the latest research and best practices delivered in a highly-interactive format. They will also have the opportunity to interact with a community of peers and experts in the field.

To register for this event, or to view the event agenda and other information, please visit www.frost.com/cce, or email Anna Zanchi, Corporate Communications, at [email protected] or [email protected]

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact
Anna Zanchi
Corporate Communications – Europe
P: +39.02.4851 6133
E: [email protected] 
http://www.frost.com

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