Friendly Technologies Launches New Wi-Fi Optimization Package

The new package - the TR-069 industry's most comprehensive set of tools for diagnostics and the optimization of Wi-Fi related problems - cuts down support center expenses and reduces operating costs.

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Friendly Technologies

Nov 12, 2018, 02:00 ET

RAMAT GAN, Israel, November 12, 2018 /PRNewswire/ --

Friendly Technologies, a leading TR-069 and IoT company, announced today the launch of its new Wi-Fi Optimization package. Friendly's Wi-Fi Optimization package is a comprehensive and advanced set of tools for the prevention, detection, and resolution of Wi-Fi problems. It supports standard CPE, dual band routers, and wireless mesh devices.

Friendly's Wi-Fi Optimization toolset includes:

New features added to Friendly's TR-069 Call Center Portal - For speedy diagnostics and the resolution of Wi-Fi related issues
Friendly Connect, the end-user mobile app for Wi-Fi optimization - a self-help application that helps users follow simple steps for Wi-Fi diagnostics and repair

By launching this new set of tools, Friendly Technologies enables service providers to:

Quickly identify and resolve Wi-Fi related problems
Dramatically reduce call handling times at support centers
Reduce the number of calls to CSRs - by means of Friendly's Wi-Fi optimization app
Improve the quality of triple play services
Increase customer satisfaction, thereby reducing churn

"This comprehensive Wi-Fi optimization toolset was designed to solve a very acute problem that most of our CSP customers are facing today - the prevalence of complaints to Call Centers that stem from Wi-Fi related issues," said Ilan Migdal, CEO of Friendly Technologies.

Migdal continued, "Wi-Fi has become extremely prominent. People are using Wi-Fi at home - on laptops, mobile phones, and smart devices that source Internet from home Wi-Fi networks, and these become congested. We are excited to introduce our new set of tools that helps CSPs prevent, detect, and resolve Wi-Fi related problems in a timely manner and save on support costs."

About Friendly Technologies
Friendly Technologies is a leading provider of carrier-class platforms for IoT, Smart Home, and TR-069 device management.

Friendly has been providing TR-069 device management solutions to carriers and service providers since 2007. When IoT and the Smart Home first emerged, Friendly leveraged its experience and extended its offering to these new and growing markets. Today, Friendly provides a unified IoT platform for management of LWM2M, MQTT, OMA-DM, and TR-069 devices - and a full solution for the Smart Home. Friendly's platforms enable its customers to generate new revenue streams in the Smart Home and IoT markets - such as Utilities, Transportation, Smart cities, and more.

Friendly's traditional TR-069 ACS for carriers and xSPs improves the customer experience, reduces costs, provisions new devices, monitors QoE, and configures and updates firmware remotely, while offering data insights to service providers.

Friendly Technologies, whose device management and IoT solutions are installed by over two hundred service providers and IoT companies worldwide, has been recognized by Frost & Sullivan as a Global Leader in Unified Device and Smart Home Management.

For more information about Friendly Technologies, please visit https://www.friendly-tech.com or contact Ms. Liel Anisenko at +972-3-753-9000 or [email protected].

SOURCE Friendly Technologies