FPL warns customers about a new nationwide email scam targeting utility customers

Company is aware of some customers having received bogus email bills from other utilities

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Jan 09, 2014, 05:13 ET

JUNO BEACH, Fla., Jan. 9, 2014 /PRNewswire/ -- Florida Power & Light Company (FPL) today announced that it is alerting its customers to a new nationwide scam that specifically targets them through email. FPL customers have reported receiving bogus email bill statements from legitimate utility companies, such as Pacific Gas & Electric (PG&E). These companies are warning their customers and others to delete these suspicious emails immediately and not click on any links.

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"Protecting our customers and their personal account information is of utmost importance," said Marlene Santos, vice president of customer service for FPL. "Just as we make it a priority to protect customer information and keep our systems secure, we urge our customers to do the same and be vigilant in protecting themselves and always use caution when opening emails. At the end of the day, we want to ensure no FPL customer becomes a victim."

FPL will never send emails that threaten or require immediate action to provide personal information.

FPL also reminds its customers to:

Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security numbers
Delete all suspicious emails that require immediate action to verify or provide personal information

FPL customers can find additional tips to protect against scams by visiting: FPL.com/protect

If customers believe they have been victimized by this scam, FPL encourages them to report it online to the Financial Fraud Enforcement Task Force at stopfraud.gov.

Florida Power & Light Company
Florida Power & Light Company is the largest rate-regulated electric utility in Florida and serves the third-largest number of customers of any electric utility in the United States. FPL serves approximately 4.6 million customer accounts and is a leading Florida employer with approximately 10,000 employees as of year-end 2012. During the five-year period ended December 31, 2011, the company delivered the best service reliability among Florida investor-owned utilities, while its typical residential customer bills, based on data available in July 2012, are about 26 percent below the national average. A clean energy leader, FPL has one of the lowest emissions profiles and one of the leading energy efficiency programs among utilities nationwide. FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE). For more information, visit www.FPL.com.

SOURCE Florida Power & Light Company