Four Paths For A Dynamic Digital Transformation

Research by Bain & Company finds that while executives embarking on digital transformation have historically focused on speed, the ability to scale is rising as an imperative

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Bain & Company

Jul 28, 2021, 09:01 ET

LONDON, July 28, 2021 /PRNewswire/ -- Companies have typically prioritized the speed in which they implement digital transformations across their organizations to combat digital disruption. However, these promising digital transformation initiatives often lose momentum and fail to produce the broad impact needed to compete in today's world.

In Bain & Company's annual survey of 1,200 international business leaders, Bain found a growing realization among leadership teams that speed alone is not enough to capture the full value of digital transformation for an organization. Rather, companies are now learning to prioritize scaling their best digital services to create lasting impact across their operations. This typically requires retooling an organization's technological architecture and integrating digital fluency into its business functions.

"Despite launching promising digital transformation initiatives, incumbent companies continue to face old problems such as a cultural divide between IT and business operations," said James Anderson, a partner at Bain & Company and leader of its Vector: Digital Delivery practice. "Companies must start analyzing the needs of their business and begin creatively executing on solutions that promote digital transformation across their entire operating model."

These findings, among others, are outlined in Bain & Company's new report, Four winning patterns of digital transformation, released today. By analyzing companies' most effective efforts, Bain identifies four key patterns of digital transformation that allow companies to both compete and rebuild in the digital landscape:

Laying down the digital foundations. This often involves companies that are under pressure to develop new digital capabilities and are essentially starting from scratch. The threat is clear and evolving steadily but has yet to produce a burning platform for change. Many industrial companies find themselves in this situation.
Integrating a fragmented digital landscape. Companies that fall into this next pattern suffer from digital fragmentation. They have no shortage of digital projects bubbling up across the company, but they lack the ability to prioritize the most promising initiatives and scale them across the organization.
Digital transformation front to back. The third pattern also confronts the legacy conundrum in the core business, but the problem in this case is different. Rather than a fragmented IT architecture, these companies have years of accumulated systems that were built on top of each other as the business evolved. The resulting tangle of tech infrastructure ends up being inefficient and inflexible, slowing down the company's reaction time.
Launching a new digital attacker. Sometimes the magnitude and pace of disruption in an industry require more change than an incumbent company can support. Its size, complexity or resistance to change might prevent it from moving fast enough to remain competitive. Increasingly, the answer is to launch an entirely new business to attack opportunities that the core business cannot. A digital attacker is both an offensive and a defensive bet. On offense, it allows companies to enter a new market with a tailored, lightweight solution that is free of legacy baggage. On defense, it gives the company a fresh value proposition to attract new customers within its existing market—for instance, aiming at millennials, students and young professionals to build the customer base of the future.

"There is a tendency for organizations to launch small digital initiatives that ultimately fail to move the needle," said Laura Polasek, director within Bain & Company's Vector: Digital Delivery practice. "Successful digital transformation depends on a balancing act—namely, the ability to scale meaningful change without disrupting the core."

Editor's Note: To arrange an interview, contact Aliza Medina at [email protected] or +44 207 969 6480

About Bain & Company
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Across 61 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today's urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% among other consulting firms. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

Media Contact:
Aliza Medina
Bain & Company
Tel: +44 207 969 6480
[email protected]

SOURCE Bain & Company