Forty8Fifty Labs Enables Real-Time Service Ticket Creation from Splunk and Advanced Analytics and Dashboards for Atlassian JIRA Service Desk

Real-Time Splunk Connector for JIRA Service Desk Now Supports Server and Cloud Environments, Automatically Turning Events into Real-Time Incidents and Providing Deep Insights into Ticket Information

News provided by

Forty8Fifty Labs

Sep 25, 2017, 09:47 ET

ATLANTA, Sept. 25, 2017 /PRNewswire/ -- During Splunk .conf2017, Forty8Fifty Labs, the DevOps and software development subsidiary of Veristor Systems, today announced availability of the Real-Time Splunk Connector for Atlassian JIRA Service Desk in the Atlassian Marketplace, now supporting self-hosted server and cloud implementations of JIRA Service Desk. Designed to automate incident creation in JIRA Service Desk driven by saved Splunk searches in real-time, the new solution empowers DevOps teams with the data they can use to resolve incidents fast.

"Critical events need to be resolved fast. When events are identified by Splunk^® Enterprise, alerting the proper teams and creating service desk tickets for fast resolution can take precious time," said Brooke Gravitt, Vice President of Engineering and Chief Software Architect, Forty8Fifty Labs. "Now those real-time events can automatically trigger a ticket instantly within Atlassian JIRA Service Desk, for users that self-host or use the cloud, with all of the enriched information needed to find and resolve an incident right away. For serious incidents, the ability to act more rapidly can mitigate risk and lead to cost savings."

Real-Time Splunk Connector for JIRA Service Desk leverages real-time searches in Splunk to automatically trigger configurable levels of service incidents in JIRA Service Desk. Now available to support JIRA Service Desk server and cloud users, it can also activate enhanced, real-time alerts within HipChat to arm development teams with the information and context they need to build system performance and reliability. It empowers teams to close the loop on responses to issues taking place in their environment and enables development and operations teams with an anytime, anywhere view of the state of their service request.

The new product also provides the ability to view JIRA Service Desk Issue data in the form of Dashboards and Wallboards within Splunk. These rich visual data analytics on both the operational occurrences taking place along with the service desk experience associated with it allow operations teams to have valuable insight into the health of business services as reported by users via JIRA Service Desk tickets. An operations team or manager can view the trends of service tickets going up or down as compared to operational performance data on their business systems. If the number of tickets trends upwards without a correlating performance or key business metric being impacted, the operations team can still see that the business is being impacted and act proactively to identify the cause for the increase in support request activity.

Key features of Real-Time Splunk for JIRA Service Desk include:

Automated incident creation driven by real time search events
Relevant troubleshooting detail linked directly to incident from inception
Integrated alert notification to HipChat Rooms (when using HipChat)
Rich Visual Data Analytics in Splunk of both Incidents Patterns and Service Desk Experience

A free 30-day trial of Real-Time Splunk Connector for JIRA Service Desk is available now for self-hosted server and cloud implementations from the Atlassian marketplace.

About Forty8Fifty Labs
Forty8Fifty Labs is the DevOps and Agile Consulting, Services and Software Development subsidiary of Veristor Systems, Inc. With decades of field-proven experience in solving the toughest challenges for today's CIOs and the Development/Operations teams they lead, the Forty8Fifty Labs team unlocks the secrets to bringing your IT tools and your people together; accelerating your DevOps journey, improving collaboration, streamlining development, and reducing time to revenue. Let us help you supercharge your business with our team's unparalleled expertise, extensive partnerships, and custom tools and integrations. Learn more at www.forty8fiftylabs.com.

SOURCE Forty8Fifty Labs