FirstMerit Retail Banking Ranked Highest in Customer Satisfaction by J.D. Power and Associates

AKRON, Ohio, May 13, 2011 /PRNewswire/ -- FirstMerit Corporation announced that is has been awarded "Highest Customer Satisfaction with Retail Banking in the North Central Region in a Tie" in the J.D. Power and Associates 2011 Retail Banking Satisfaction Study(SM). The award reinforces FirstMerit's commitment to providing superior customer service throughout its retail branch network.

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"We are very thankful to our customers for giving us this honor," said Paul G. Greig, FirstMerit chairman, president and CEO. "Our people are dedicated to bringing the best possible experience to our customers, whether in our branches, over the phone or online. It is our pleasure to serve our customers each and every day. We are grateful that they have put their trust in us and we look forward to exceeding their expectations in the future."

In the study, FirstMerit ranked highest in the region in a tie with a score of 802, significantly above the regional average of 765. Within the individual categories measured, FirstMerit was ranked highest for Product Offerings and Facilities. For more information about the study, read the J.D. Power and Associates press release.  

"In the months ahead, we look forward to showing our thanks to our customers and the communities we serve in some novel and exciting ways," Mr. Greig said.

FirstMerit received the highest numerical score in a tie among retail banks in the North Central region in the proprietary J.D. Power and Associates 2011 Retail Banking Satisfaction Study. The study was based on 51,620 total responses measuring 26 providers in the North Central region (IN, KY, MI, OH, WV) and measures opinions of consumers with their primary banking provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in January 2011. Your experiences may vary. Visit jdpower.com.

About FirstMerit

FirstMerit Corporation is a diversified financial services company headquartered in Akron, Ohio, with assets of $14.5 billion as of March 31, 2011 and 207 banking offices and 220 ATMs in Ohio, Western Pennsylvania and the Chicago area. FirstMerit Corporation provides a complete range of banking and other financial services to consumers and businesses through its core operations. FirstMerit ranked highest in Customer Satisfaction with Retail Banking in the North Central Region in a tie in the J.D. Power and Associates 2011 Retail Banking Satisfaction Study(SM). Principal wholly-owned subsidiaries include: FirstMerit Bank, N.A., FirstMerit Mortgage Corporation, FirstMerit Title Agency, Ltd., and FirstMerit Community Development Corporation.

FirstMerit Corporation
Media Contact: Rob Townsend
Phone: 330.384.7075
E-mail: [email protected]

SOURCE FirstMerit Corporation

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