FirstBest Systems Announces FirstBest Academy

BEDFORD, Mass., Nov. 25, 2013 /PRNewswire/ -- FirstBest® Systems, Inc., provider of insurance software solutions for American and international insurance carriers, today announced a new training offering, FirstBest Academy.  The comprehensive program provides customers with a thorough education that enables them to derive maximum value from their investment in the FirstBest Front Office Suite, fully utilize the self-service capabilities of FirstBest BA Studio, and drive greater business user acceptance through a unique and repeatable end user training offering.

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"Training and driving user engagement are critical to customer success, but they are a common area of under-investment for insurance technology solution providers," notes Matthew Josefowicz, managing director at research and advisory firm Novarica. "Providing high-quality user training is a way for providers to help ensure that their clients fully realize the value of their systems investments."

The FirstBest Academy training program conveniently and cost-effectively prepares the carrier's Front Office Suite users (business, technical and agent users) to achieve full proficiency with the software.  The new training program enables FirstBest customers to contribute to their own implementations and system maintenance, providing an alternative to external implementation services.

Organized into tracks for the specific roles of business and IT professionals, FirstBest Academy provides participants with a combination of FirstBest expert-led lectures, practical experiential exercises, and complementary online resources. Unique elements of FirstBest Academy include:

• Business configuration skills – Participants gain tactical know-how through hands-on configuration instruction.
• Advanced business analysis skills – Participants connect tactical skills with strategic insight, learning how to make configuration decisions for the best business outcome.
• Technical integration skills – Participants learn fundamentals of the platform architecture, policy and other system integrations and service extensions to enable advanced capabilities of the suite.
• Implementation readiness – Technical participants will be able to bring immediate value to their FirstBest implementation, from supporting project planning to co-development to full design, integration and testing.
• Customizable end-user training – Fast and customizable template-based offering that enables carriers to train their business end users on an ongoing basis.
• Learning management system – Each participant has access to the FirstBest Learning System that provides a personalized learning environment and ongoing updates.

"We have designed the FirstBest Academy educational offering to prepare customers to immediately participate and bring value to their FirstBest deployments," said John Belizaire, Co-Founder and CEO, FirstBest Systems, Inc." FirstBest Academy is part of FirstBest's customer experience program that includes comprehensive support, best-in-class uptime, deep domain expertise, and the community created by the FirstBest Customer Summit."

Learn more at www.firstbest.com/academy.  Courses begin in Q4; contact FirstBest for pricing.

FirstBest Systems, Inc.
FirstBest® Systems is the leading provider of insurance software solutions that help American and international global insurance companies improve underwriting profitability, scale their business and achieve high service levels with brokers, across the enterprise. The patented and proven FirstBest Front Office Suite has processed more than US $12 billion in quotes and includes modular underwriting workstation, mobile underwriting, agent/broker portal, and upload applications. Leading American and international carriers such as XL Group plc, OneBeacon Insurance Group, Chesapeake Employers', Beacon Mutual, ICW Group Insurance Companies, Amerisafe, and others rely on FirstBest to improve underwriting efficiencies and quality, institutionalize knowledge and best practices, and empower everyone in the process to rapidly quote, collaborate, issue, and bind business on a single real-time platform from anywhere.  To learn more call 1-781-863-6000.

FirstBest is a registered trademark of FirstBest Systems, Inc. FirstBest Front Office Suite, FirstBest UMS,
Underwriting Management System, FirstBest UMS Mobile, FirstBest Agent, FirstBest AppReader, FirstBest Collaborate and FirstBest Academy are trademarks of FirstBest Systems, Inc. 

SOURCE FirstBest Systems, Inc.

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