First Choice Health and Rightway Healthcare Partner on Innovative Patient Advocacy and Benefit Navigation Solutions for Employers

Rightway's team of navigators will provide FCH members with expert guidance, decision-support and scheduled appointments with high-value providers in the Pacific Northwest

News provided by

First Choice Health

Jan 27, 2020, 10:00 ET

SEATTLE, Jan. 27, 2020 /PRNewswire/ -- First Choice Health (FCH), a provider-owned health care organization, today announced a strategic partnership with health and benefit navigation company Rightway Healthcare, giving FCH members direct access to Rightway's innovative technology platform and team of health care navigators.

FCH's integration of Rightway as part of its core offering helps members find care providers; review background information on doctors; avoid unexpected out-of-pocket costs; understand bills and schedule appointments all within a simple, user-friendly platform. Rightway's clinical navigation team is made up of doctors and nurses who, with the help of their support staff, answer member questions and serve as their single point of entry into health care. Rightway became available to select FCH members on Jan. 1, 2020.

FCH identified navigation as a major barrier in health care access and in 2019 made extensive efforts to locate a single solution that would allow members to manage all of their health care needs in one place. After thorough research of the market, FCH chose to partner with Rightway, primarily because of the company's willingness to help design tailored solutions that could meet the needs of FCH's clients in the Northwest.

"Like Rightway, First Choice Health is committed to helping employers and their employees achieve optimal health and improved outcomes. The average consumer is unable to effectively navigate the complex health care system, often resulting in wasted time, money and overall poor customer experience," said First Choice Health CEO and President Jaja Okigwe. "By providing an integrated network of dedicated health experts, data analytics and technology, Rightway helps our members identify appropriate quality care, while driving down employer health care costs."

Rightway drives savings through a combination of support, advocacy and technology for each employee. This includes a dedicated personal Navigator as the employee's single point of interaction for health care, as well as a centralized portal and mobile app for medical benefits. The platform also leverages an advanced analytics platform to actively engage high-risk members to get ahead of future health complications.

"Health care is complex and current navigation tools aren't working. Employees are confused, and as a result, waste, overtreatment and failure to coordinate care make up 40% of their spending," Rightway Healthcare Co-Founder and CEO Jordan Feldman said. "At Rightway, we deliver navigation with a deep understanding of how members incur costs and how employees consume health care. When employees have the tools and support they need to make better decisions around their health care, engagement and member satisfaction increases, resulting in better health outcomes and decreased costs."

Rightway's resources integrate to improve employees' health care experiences, provide a quantifiable ROI to the employer and produce better health outcomes. This announcement follows the launch of FCH's 98point6 integration, in addition to Rightway's recently secured $20 million in Series B funding, showing both companies' continued momentum, expansion and drive to provide high-tech solutions focused on accessibility and adaptability.

About First Choice Health
First Choice Health, headquartered in Seattle, Wash., is a forward-thinking alternative to traditional health care insurance, offering unparalleled access to providers, expert benefits administration, and an Employee Assistance Program, supporting members in every step of their health care journeys. Built by hospitals and physicians from the ground up, the provider owned FCH focuses on flexible health care administration and cost containment, giving employers of all sizes the opportunity to build a care management plan to suit their unique health care needs. Originating as a provider network in 1985, First Choice Health has grown to serve all of Washington and the Northwestern U.S., including Oregon, Alaska, Idaho, Montana, Wyoming, North Dakota and South Dakota. For more information, visit First Choice Health online at www.fchn.com.

About Rightway Healthcare
Jordan Feldman, Co-Founder and CEO, launched Rightway in 2017. Rightway provides an ecosystem of human service and technology to navigate members to the highest quality care and optimize total health care costs. The platform serves as the single point of contact that becomes every employee members' continual point of contact throughout their health care journey. The service is available via smartphone, web and by calling or messaging members' personalized navigator to guide them with a "doctor in the family" approach to navigation and advocacy. For more information, please visit www.rightwayhealthcare.com.

Media Contact
Kyle Wall / Aaron Blank / Natalie Engler of The Fearey Group for First Choice Health
[email protected] / (206) 343-1543

SOURCE First Choice Health