FieldEdge Announces Partnership With pulseM to Help ESC Users Optimize Customer Engagement

USA - English

• USA - English

ATLANTA, Dec. 21, 2017 /PRNewswire/ -- FieldEdge (formerly dESCO), long-time field service management software leader, today announced a new integration for their on-premise product, ESC, with pulseM, a customer engagement platform built to improve communication and customer service.

pulseM's modern reputation management system is built on SMS technology, allowing field service companies to easily collect customer feedback and reviews. Companies using pulseM are able to:

• Capture customer emotion
• Increase social media reviews
• Ensure employee accountability
• Build a stronger internet presence

The ESC and pulseM integration will make mobile customer engagement even easier for businesses. Current ESC customers are already noticing the benefits of tracking and improving customer satisfaction, as well as being able to send technician bio's and notifications to customers.

"pulseM is opening the lines of communication for field service businesses and customers nationwide," said Pawan Jaggi, CEO of pulseM. "We know that customers like to talk and engage with others when they receive great service. This integration with ESC makes the communication process fast and, in turn, optimizes customer engagement."

"Our customers lean on us to help them improve their reputation and customer engagement," said Steve Lau, Co-CEO at FieldEdge. "This new integration with pulseM is a stepping stone to our customers' continued success."

The integration is now available to any client using both pulseM and ESC. To learn more, contact pulseM at [email protected] or 1-855-866-3253.

About pulseM

pulseM is a revolutionary technology that offers effortless and natural customer engagement, allowing you to take the pulse of your customer. pulseM allows your business to increase survey participation, boost positive social media reviews and improve employee accountability. For more information about pulseM, visit https://pulsem.me/.

About FieldEdge 

FieldEdge is the leading vertical SaaS business that enables contractors to run their small businesses with ease, save time and make more money through targeted marketing and improved resource utilization. FieldEdge has helped thousands of service-based organizations increase sales performance and overall workforce productivity by managing all aspects of their daily operations since 1980. FieldEdge is a hyper-growth software company with a startup culture that is backed by 35 years of industry-leading knowledge. FieldEdge has offices in Fort Myers and Atlanta. To learn more visit www.fieldedge.com or contact us at 800-226-7529.

SOURCE FieldEdge

Related Links

http://www.fieldedge.com