Farmers Insurance® Launches New CrashAssist Feature Within the Signal® App

Farmers® auto policyholders using the safe driving app will now have access to crash detection and support features

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Mar 09, 2021, 16:31 ET

WOODLAND HILLS, Calif., March 9, 2021 /PRNewswire/ -- Farmers Insurance^® today announced the launch of CrashAssist, a new feature included within the Signal^® app that helps connect drivers with emergency services in the event of an accident and offers help in reporting a claim, if desired. The crash detection feature will be available via app update to all Signal customers by mid-March.

CrashAssist by Signal® helps connect drivers with emergency services in the event of an accident. Customers will be prompted to confirm whether or not a crash occurred and if they are in need of emergency services. Drivers can also access additional support services including tips to document the crash, share their location, request roadside assistance or report a claim.

Farmers Insurance Logo. (PRNewsFoto/Farmers Insurance)

"We are committed to finding innovative ways to help people be safer on the roads," said Carolyn Wald, head of innovation and integration for Farmers^®. "Signal was created to encourage drivers to practice focused behaviors, like avoiding phone use and not speeding in an effort to prevent accidents from happening in the first place. Adding crash detection to the app's capabilities helps us take the safety features a step further by recognizing a possible crash and connecting drivers to the help they need."

Using the same phone sensors already in use by the Signal app, CrashAssist will deliver a push notification if a crash is detected. Customers will be prompted to confirm whether or not a crash occurred and if they are in need of emergency services. Drivers can also access additional support services including tips to document the crash, share their location, request roadside assistance or report a claim.

In the event a crash is detected, and the customer does not respond to the push notification within one minute, two phone calls will be triggered. If the customer does not answer either phone call, emergency services will be dispatched to their location. All Signal users will be automatically opted into CrashAssist; however, they have the ability to opt out within the app at any time.

The Signal app offers a number of other features to help drivers recognize behaviors that may be taking their attention off the road. The app assigns customers a score based on key factors including hard braking, excessive speed, mileage and time of day, and provides opportunities to earn a discount for focused driving.

The Signal discount is not available in California. Signal and the Signal discount are not available in Hawaii, New Yok, and South Carolina.

For more information about CrashAssist and the Signal app, visit Farmers.com/Signal.

About Farmers Insurance
"Farmers Insurance®" and "Farmers®" are tradenames for a group of insurers providing insurance for automobiles, homes and small businesses and a wide range of other insurance and financial services products. Farmers Insurance is proud to serve more than 5 million households with over 15 million individual policies nationally, through the efforts of more than 45,000 exclusive and independent agents and approximately 19,000 employees. Farmers Insurance Exchange®, the largest of the three primary insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2020 Fortune 500 list.

For more information about Farmers Insurance, visit Farmers.com, Twitter and Instagram, @WeAreFarmers, or Facebook.com/FarmersInsurance.

Contact: [email protected]

SOURCE Farmers Insurance