Fannie Mae Recognizes 31 Mortgage Servicing Partners for Operational Excellence, Customer Value

Annual STAR Program Assesses Fannie Mae Servicers Based on Key Performance Areas

News provided by

Mar 04, 2021, 11:44 ET

WASHINGTON, March 4, 2021 /PRNewswire/ -- Fannie Mae (OTCQB: FNMA) today announced the 2020 Servicer Total Achievement and Rewards™ (STAR™) Program results, which recognized 31 mortgage servicers for operational servicing excellence and customer value. Established in 2011, the STAR Program awards assess Fannie Mae servicers based on three operational and performance areas: general servicing, solution delivery, and timeline management.

"It's an honor to recognize 31 of our servicing partners as 2020 STAR Program award recipients for their respective commitments to customer service and industry best practices," said Malloy Evans, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. "While mortgage servicers always play an essential role in preventing foreclosures and providing housing assistance, their work was absolutely critical last year as homeowners dealt with job losses, reductions in income, illness, and other disruptions caused by the COVID-19 pandemic. Servicer contributions will continue to be vital while we work to keep people in their homes and stabilize the U.S. housing market as the pandemic persists."

The STAR Program is a framework that measures servicer competency, capacity, and overall performance. It is designed to help our servicers quickly identify opportunities for improvement by comparing their performance relative to other servicers, and monitor progress and trends against key indicators selected to reflect Fannie Mae's current business objectives.

The 2020 STAR Program recipients are:

General Servicing

Arvest Bank Group, Inc.
Associated Banc-Corp
Bank of America Corporation
Broker Solutions, Inc
Cenlar Capital Corporation
Citizens Bank
Colonial Savings, FA
Computershare Limited
Dovenmuehle Mortgage, Inc.
Fidelity Bank
Fifth Third Bancorp
Flagstar Bancorp, Inc.
Freedom Mortgage Corporation
Guild Mortgage Company, LLC
LoanCare, LLC
M&T Bank Corporation
PennyMac Corp.
Provident Funding Associates, LP
Rushmore Loan Management Services, LLC
Stone Point Capital, LLC / Home Point Financial Corporation
Trustmark Corporation
Wright-Patt Credit Union

Timeline Management

Bayview Financial Holdings, LP

General Servicing and Solution Delivery

PNC Financial Services Group Inc.
Quicken Loans, Inc.
Regions Financial Corp.
Teachers Insurance and Annuity Association of America
Truist Bank

General Servicing and Timeline Management

Wells Fargo and Company

Solution Delivery and Timeline Management

Mr. Cooper

General Servicing, Solution Delivery and Timeline Management Recognition

JPMorgan Chase & Co.

About Fannie Mae
Fannie Mae helps make the 30-year fixed-rate mortgage and affordable rental housing possible for millions of people in America. We partner with lenders to create housing opportunities for families across the country. We are driving positive changes in housing finance to make the home buying process easier, while reducing costs and risk. To learn more, visit: fanniemae.com | Twitter | Facebook | LinkedIn | Instagram | YouTube | Blog

Fannie Mae Newsroom
https://www.fanniemae.com/news

Photo of Fannie Mae
https://www.fanniemae.com/resources/img/about-fm/fm-building.tif

Fannie Mae Resource Center
1-800-2FANNIE (800-232-6643)

SOURCE Fannie Mae