EY Advisory Services selected as 2014 CRM Watchlist Elite winner

Award recognizes Ernst & Young LLP as a leader in delivering high impact customer strategies

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Feb 11, 2014, 09:00 ET

NEW YORK, Feb. 11, 2014 /PRNewswire/ -- The Advisory Services practice of Ernst & Young LLP has been named to the 2014 CRM Watchlist, a prestigious list of prominent companies developed by customer strategy consultant, Paul Greenberg. This year, the firm was chosen from 162 candidates as a Watchlist Elite winner in the consulting and systems integrators category. The Watchlist Elite list represents a select group of companies that Greenberg expects "to have the strongest impact and possibly greatest rate of success in the marketplace." Ernst & Young LLP was one of only two winners to be recognized in this category.

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"We are honored to be featured on the 2014 CRM Watchlist, and be acknowledged as a leader in the industry," said Woody Driggs, Global Advisory Customer Leader for the global EY organization. "To be recognized again is a true demonstration of EY Advisory Services' impressive growth strategy and the ongoing energy and enthusiasm of our team to help companies engineer experiences that solve for both customer trust as well as efficiency over time."

Now in its 6^th year, the CRM Watchlist ranks companies according to their impact on the customer facing business world and is credited as an industry standard. This is the firm's second consecutive year being named to list. Last year, it was one of three winners in the consulting and system integrators category.

According to author and award coordinator Paul Greenburg, the Advisory Service practice at Ernst & Young LLP "not only handles the more traditional CRM pillars – sales, marketing and customer service, but takes experience design and the employee engagement necessary to effect customer engagement into account when planning business transformation efforts for their clients."

Managing Principal of The 56 Group, LLC, a customer strategy consulting firm, Paul Greenberg is the recognized author of the best-selling "CRM Bible: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers."

To view the full list of honorees and full profile, please visit ZDNet and the Watchlist Elite profile.

About EY's Advisory Services
Improving business performance while managing risk is an increasingly complex business challenge. Whether your focus is on broad business transformation or more specifically on achieving growth, optimizing or protecting your business having the right advisors on your side can make all the difference.

Our 30,000 advisory professionals form one of the broadest global advisory networks of any professional organization, delivering seasoned multidisciplinary teams that work with our clients to deliver a powerful and exceptional client service. We use proven, integrated methodologies to help you solve your most challenging business problems, deliver a strong performance in complex market conditions and build sustainable stakeholder confidence for the longer term. We understand that you need services that are adapted to your industry issues, so we bring our broad sector experience and deep subject matter knowledge to bear in a proactive and objective way. Above all, we are committed to measuring the gains and identifying where your strategy and change initiatives are delivering the value your business needs.

About Ernst & Young

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com.

This news release has been issued by Ernst & Young LLP, a member of the global EY organization that provides services to clients in the US.