EXTOL International Leads the Industry in Customer Satisfaction Rates

POTTSVILLE, Pa., July 24, 2014 /PRNewswire/ -- EXTOL International, a leading provider of end-to-end business integration software and services, has earned a high Net Promoter Score® of 70.15. This loyalty metric is used by companies around the world to gauge customer satisfaction, and provide visibility to areas for growth.

As part of its 25^th anniversary celebration, EXTOL engaged with the Arketi Group, a high-tech B2B marketing agency, to send an anonymous survey to its customers to determine customer satisfaction levels, and uncover ways to best serve them in the future. The survey also included calculating EXTOL's Net Promoter Score®.

"From the first day we opened our doors, our customers have been a primary focus. We've always worked closely with them to develop software solutions that not only meet their requirements, but help them to do more business faster," said Tony Baran, CEO for EXTOL International. "This survey confirms to us that this approach, coupled with providing responsive quality support, has been the catalyst to our long-term success."

According to a technology vendor Net Promoter Score® benchmark report released in May of 2013, the average Net Promoter Score® for top North American B2B software companies was 24.7, with the highest score being 47 (23 points lower than EXTOL's score).

EXTOL's growth over the last 25 years has been largely due to their commitment to always deliver what was promised, then after implementation, continue to work with customers to ensure their success. EXTOL is one of few B2B software vendors that give their customers an opportunity to honestly rate their training and support experience for all to see.

"Honesty is the core of what makes this company great," says Baran. "We have consistently kept over 95% of our customers because they can trust that we, all of us at EXTOL, will always be available to help them succeed."

For more information about EXTOL International and its business integration tools, visit www.extol.com.

About EXTOL International 
EXTOL International, Inc. is a provider of end-to-end integration software and services that easily allow enterprises to connect with their customers and trading partners, enabling them to do more business faster.

For 25 years, EXTOL has delivered integration solutions, services, and support designed to truly meet our customers' business requirements. Our mission to implement integration solutions that drive success to our customers, and value to their customers, is why we have a 96% customer retention rate, and a Net Promoter Score of 70.15.

For more information about EXTOL, visit www.extol.com. 

SOURCE EXTOL International